Global Delivery Leader — Offshore & AI-Enabled Ops

BDO; Oakville; On-site; CAD 180,000 - 260,000; Full time

Job summary

BDO Canada is seeking a Global Delivery & Offshore leader to mature and scale its global delivery capability across India, Mauritius, LATAM, and future centers. This role will drive governance, workforce planning, and innovation while delivering enterprise-grade services with 24x7 capabilities.

A unified operating model will standardize delivery and improve client experiences across locations. The leader will partner with Advisory, Managed Services, HR, Finance, and Technology to build a

Qualifications

• Proven experience building, scaling, or transforming offshore or global delivery organizations.
• Experience leading multi-country delivery centres.
• Strong understanding of global delivery operating models.
• Demonstrated success improving utilization, profitability, and delivery performance.
• Experience implementing governance frameworks and operational standards.
• Strong workforce planning and resource management experience.
• Experience supporting enterprise clients with global delivery models.
• Understanding of AI, automation, and modern service delivery capabilities.
• Strong executive communication and stakeholder management skills.
• Experience collaborating across business units and influencing senior leaders without direct authority.

Responsibilities

• Develop and execute BDO Canada’s global delivery strategy aligned with Advisory growth objectives.
• Define the future-state operating model across India, Mauritius, LATAM, and future delivery centres.
• Establish consistent governance, policies, processes, and service standards across all locations.
• Develop a multi-year roadmap for expanding global delivery capabilities.
• Standardize delivery methodologies, onboarding processes, quality standards, KPIs, and governance across delivery centres.
• Establish executive governance forums with business leaders and delivery centre leadership.
• Define capacity planning, workforce management, escalation, and performance management processes.
• Develop standardized reporting for utilization, productivity, quality, financial performance, and customer satisfaction.
• Partner with Advisory service line leaders to proactively understand future talent and delivery requirements.
• Build scalable offshore workforce plans aligned to business growth.
• Identify opportunities to offshore new capabilities and functions across Advisory.
• Act as the strategic advisor to practice leaders on global delivery models.
• Design and implement repeatable global delivery models that combine: follow-the-sun models and offshore-onshore collaboration.
• Improve collaboration between onshore and offshore resources.
• Drive continuous improvement across offshore delivery.
• Improve delivery efficiency, quality, and predictability.
• Establish productivity benchmarks across service lines.
• Lead initiatives toward near 1:1 productivity with onshore where appropriate.
• Identify and eliminate operational bottlenecks impacting delivery.
• Own overall utilization and profitability of the offshore program.
• Optimize resource mix across locations.
• Improve offshore leverage ratios.
• Monitor financial performance against targets.
• Develop business cases for expansion into new delivery centres.
• Create structured innovation programs for non-billable capacity.
• Develop industry accelerators, reusable assets, AI capabilities, and intellectual property.
• Partner with service lines to develop delivery automation.
• Promote knowledge sharing and cross-centre collaboration.
• Partner with HR and Talent Acquisition on workforce planning.
• Develop career paths for offshore professionals.
• Improve employee engagement and retention.
• Establish leadership development programs across delivery centres.
• Build a high-performance culture with consistent expectations globally.
• Champion AI-enabled delivery across the offshore ecosystem.
• Identify opportunities for automation, copilots, knowledge management, and intelligent service delivery.
• Standardize delivery tooling across centres.
• Improve operational visibility through dashboards and analytics.
• Ensure offshore delivery consistently meets enterprise client expectations.
• Improve delivery quality, responsiveness, and customer satisfaction.
• Support major pursuits by designing scalable global delivery solutions.
• Participate in executive client discussions regarding global delivery strategies.
• Establish a culture focused on Lean, continuous improvement, automation, and operational excellence.
• Measure and improve delivery performance and efficiency.

Skills

Global delivery leadership

Executive communication

Stakeholder management

Workforce planning

AI capabilities

Job description

BDO Canada is seeking a Global Delivery & Offshore leader to mature and scale its global delivery capability across India, Mauritius, LATAM, and future centers. This role will drive governance, workforce planning, and innovation while delivering enterprise-grade services with 24x7 capabilities.

A unified operating model will standardize delivery and improve client experiences across locations. The leader will partner with Advisory, Managed Services, HR, Finance, and Technology to build a