Global Application Support Engineer (L1–L3)

Hirewell; Canada; On-site; CAD 65,000 - 90,000; Full time

Job summary

Hirewell is seeking a Support Engineer to deliver global application and technical support across a portfolio of products and platforms. You will troubleshoot across Linux/ChromeOS, servers, networks, edge devices, and integrated platforms, owning incidents from detection to resolution within SLAs.

You will work with customers, field technicians, vendors, and development teams to diagnose issues, perform root-cause analysis, and provide Level 1–3 support while maintaining a calm,

Qualifications

• Experience in Application/Technical/Production/Systems Support.
• Experience providing Level 1–3 technical/application support.
• Strong analytical and problem-solving skills with attention to detail.
• Experience troubleshooting production apps and integrated environments.

Responsibilities

• Own incidents and service requests from report to resolution in Jira.
• Provide Level 1–3 application and technical support across products.
• Diagnose errors, performance issues, and production incidents; document findings.
• Escalate to software development or infrastructure when needed and follow SLAs.

Skills

Technical troubleshooting

Incident management

Root-cause analysis

Customer communication

Jira / ITSM

Tools

Jira

ServiceNow

Job description

Hirewell is seeking a Support Engineer to deliver global application and technical support across a portfolio of products and platforms. You will troubleshoot across Linux/ChromeOS, servers, networks, edge devices, and integrated platforms, owning incidents from detection to resolution within SLAs.

You will work with customers, field technicians, vendors, and development teams to diagnose issues, perform root-cause analysis, and provide Level 1–3 support while maintaining a calm,