Infrastructure Applications Support Specialist

Capgemini; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Level 3 Infrastructure Applications Support Specialist to manage and support middleware products. This role involves troubleshooting, incident management, and collaboration with engineering teams to enhance operational efficiency. The ideal candidate will have extensive IT experience, strong scripting abilities, and familiarity with automation tools. Join a dynamic team dedicated to reducing operational toil and improving user processes in a fast-paced environment. If you're ready to take on challenges and make a significant impact, this opportunity is for you.

Qualifications

• 8+ years of IT experience with strong scripting and programming skills.
• Experience with automation tools and monitoring stacks.

Responsibilities

• Manage infrastructure environment and troubleshoot user issues.
• Work with engineering teams to resolve problems and automate processes.

Skills

Shell Scripting

Python Programming

Incident Management

Effective Communication

Organizational Skills

Tools

Splunk

Grafana

Prometheus

Ansible

Terraform

Docker

Kubernetes

Git

Bitbucket

Job description

Infrastructure Applications Support Specialist

Role Name: Infrastructure Applications L3 Support Specialist

About this role:

This position is a Level 3 support and SRE role with global responsibility for managing and providing support for these middleware products with on call coverage to handle production escalations.

The successful candidate will be involved in day-to-day management of the infrastructure environment, troubleshooting with users, handling of changes, incidents, escalations, and problem management. The person would also be routinely working with engineering teams who developed these products to resolve problems and proactively automate operational and user processes to reduce toil and time to market.

Required Skills:

1. 8+ years of overall IT experience.
2. Strong shell scripting and python programming skills for SRE related activities required.
3. Experience on using Splunk OR Grafana/Prometheus/Loki stack required, preferably both.
4. Experience with either automation with Ansible playbooks and Ansible Automation Platform, OR Terraform, especially Terraform Enterprise, required, preferably both.
5. General understanding on Veritas Cluster Service, Load Balancers, and VMWare required.
6. Knowledge on ITIL principles required.
7. Effective oral and written communication skills, and interpersonal skills to work well in a team environment required.
8. Strong organizational and coordination skills with the ability to manage multiple tasks and high-pressure situations for outage handling, management, or resolution.
9. Be available for weekend work.

Desired Skills:

1. Experience in application support, code release and liaison with development teams highly desired.
2. Knowledge on Dockers, Kubernetes/OpenShift highly desired.
3. Experience in development tool chain such as git, bitbucket and CI/CD tools preferred.
4. Experience in Agile methodologies preferred.
5. Good knowledge on JVMs and its garbage collection mechanisms preferred.
6. Experience on relational databases and webservers / application servers preferred.

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.