Gestionnaire Adjoint de Programme,, Bilingue / Bilingual Associate Program Manager

Innomar Strategies; Quebec; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a dedicated Associate Program Manager to enhance healthcare outcomes through effective project management and client communication. This role involves maintaining caseworker assignments, ensuring protocol adherence, and collaborating with team members to identify training needs. The organization values inclusivity and offers comprehensive benefits focused on wellness and personal growth. If you are passionate about making a difference in the healthcare sector and possess strong analytical and communication skills, this opportunity is perfect for you.

Benefits

Medical, dental, and vision care

Backup dependent care

Adoption assistance

Infertility coverage

Paid parental leave

Paid caregiver leave

Professional development resources

Mentorship programs

Volunteer activities

Qualifications

• 3+ years in healthcare, pharmaceutical, or biotechnology industries.
• Post-secondary education or equivalent in a related discipline.

Responsibilities

• Maintain territory caseworker assignments and ongoing project maintenance.
• Participate in client consultations and assist the manager as needed.

Skills

Analytical Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Leadership Skills

Multitasking

Education

Post-secondary education in a related discipline

RN / RPN license

Tools

Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint)

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties and Responsibilities:

1. Maintenance of a territory caseworker assignment;
2. Ongoing maintenance of the assigned projects;
3. Monitoring: Protocol adherence;
4. Documentation in case files (electronic and hard files);
5. Database use and accuracy of information collected;
6. Phone calls for accuracy of content and telephone etiquette;
7. Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence;
8. Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager;
9. With the manager, participate in the hiring and training process of new staff;
10. Identification of needs for modification of program database, protocols and current processes;
11. Daily and on-going client project communications;
12. Assistance and backup to the manager;
13. Client reporting;
14. Responsible to report all Adverse Events to the assigned units/departments;
15. The Associate Program Manager will also be assigned other duties and tasks as required from time to time.

Experience and Educational Requirements:

1. Post-secondary education or equivalent in a related discipline;
2. Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar);
3. RN / RPN license an asset;
4. Bilingualism (French / English) is an asset;
5. Project management experience is an asset.

Minimum Skills, Knowledge and Ability Requirements:

1. Advanced knowledge of pharmaceutical distribution industry;
2. Strong business and financial acumen;
3. Strong analytical and mathematical skills;
4. Strong communication, both internally and externally, as well as interpersonal and leadership skills;
5. Effective organizational skills; attention to detail;
6. Ability to consistently meet deadlines and multitask;
7. Excellent problem-solving skills; ability to resolve issues effectively and efficiently;
8. Ability to work independently and in a team environment;
9. Adaptability to change and to learn new skills as required;
10. Excellent presentation skills;
11. Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint);

What Cencora offers:

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.