Geospatial Tech Support & Training Pro

Cansel Group of companies; Calgary, Edmonton; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible extended health and dental

Company vehicle program for Sales Reps

Employee Referral Program

Free access to online courses database

Job summary

Cansel Group of Companies is seeking a Geospatial Technical Support and Training Specialist for Alberta. You will provide technical support to customers, conduct training, and develop training materials across GNSS receivers, total stations, and 3D scanners.

Collaboration with engineering and sales ensures a seamless customer experience. Responsibilities include producing guides and tutorials, staying current with product features, and maintaining detailed records of sessions and requests.

Qualifications

• Bachelor's degree in surveying or engineering.
• 3+ years of experience in customer support, training, technical education or surveying roles.
• Strong ability to explain technical concepts to non-technical users.
• Excellent problem-solving, communication, and presentation skills.
• Ability to create effective training materials and documentation.
• Experience with UAV/Drones would be a bonus.

Responsibilities

• Provide technical support to customers by phone, email, and in person.
• Deliver training sessions and workshops on product usage and troubleshooting.
• Create training materials such as guides, manuals, and video tutorials.
• Collaborate with engineering and support to resolve technical issues.
• Collect feedback to identify common issues and suggest product improvements.
• Keep updated on new product features and industry best practices.
• Collaborate with sales and customer service teams to ensure a seamless user experience.
• Document support requests and training activities.

Skills

Troubleshooting

GNSS receivers

Total stations

3D scanners

MS Office

Teamwork

Accountability

Education

Bachelor's degree in surveying or engineering

Tools

GNSS receivers

Total stations

3D scanners

Microsoft Office

Job description

Cansel Group of Companies is seeking a Geospatial Technical Support and Training Specialist for Alberta. You will provide technical support to customers, conduct training, and develop training materials across GNSS receivers, total stations, and 3D scanners.

Collaboration with engineering and sales ensures a seamless customer experience. Responsibilities include producing guides and tutorials, staying current with product features, and maintaining detailed records of sessions and requests.