Geospatial Support Specialist – Mobile Mapping Expert

Trimble; Richmond Hill; On-site; CAD 70,000 - 95,000; Full time

Job summary

Trimble Applanix is seeking a Product Support Analyst / Geomatics Engineer to support state‑of‑the‑art mobile mapping and positioning solutions from Richmond Hill, ON. You will serve as a technical advisor to customers and sales teams, assisting with installations, troubleshooting, and training across global projects.

You will gain hands‑on experience with mobile mapping, photogrammetry, and remote sensing while traveling for training and customer support.

Qualifications

• University degree in Geomatics, Geodesy, Surveying, Photogrammetry, Remote Sensing, Navigation, GIS, Geography, or a related field.
• Knowledge and experience in Mobile Mapping, Photogrammetry, and Remote Sensing.
• Ability to describe complex technical facts understandably.
• Excellent problem‑solving and analytical skills.
• Excellent interpersonal and communications skills.
• Excellent customer service skills.
• Willing to undertake business trips for training purposes.
• Ability to manage stressful situations.
• Ability to work independently and in a team environment.

Responsibilities

• Provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics.
• Respond to customer inquiries and assist in resolving complex problems during installation phases of projects.
• Participate in the technical training of staff and clients in the use of company products.
• Provide field product support, i.e. operations support, installation of new systems, customer hardware/software training, problem solving, product trial/development support, sales demonstrations, and undertake business trips.
• Participate occasionally in product technical reviews, impact assessments of new releases and reviews of competitive activity, and recommend product enhancements to engineering and sales staff.
• Prepare documentation with regards to modifications, troubleshooting procedures, and problem resolutions.
• Responsible for maintaining a quality customer database.

Skills

Mobile Mapping

Photogrammetry

Remote Sensing

Communication skills

Problem solving

Customer service

Education

Geomatics degree

Geodesy/Geospatial

Tools

GNSS

IMU

Job description

Trimble Applanix is seeking a Product Support Analyst / Geomatics Engineer to support state‑of‑the‑art mobile mapping and positioning solutions from Richmond Hill, ON. You will serve as a technical advisor to customers and sales teams, assisting with installations, troubleshooting, and training across global projects.

You will gain hands‑on experience with mobile mapping, photogrammetry, and remote sensing while traveling for training and customer support.