Geospatial IT Support Specialist

QSP Geographics Inc.; Vaughan; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive Rates

Career development, cross functional培训

Job summary

QSP Geographics Inc. in Vaughan, ON, is seeking an IT Support Analyst to provide first-level technical support for end users, troubleshooting hardware, software, and connectivity issues, and handling on-site IT assistance.

You will engage in device setup, onboarding, and documentation to ensure timely resolutions and excellent customer service. The role requires 3-5 years in a helpdesk, Windows/Office 365 proficiency, and familiarity with mapping tools like ArcGIS and QGIS.

Qualifications

• Diploma or certification in Information Technology, Computer Science, or related field.
• 3-5 years of experience in a technical support or helpdesk role.
• Solid understanding of Microsoft Windows OS, Office 365 applications, and basic networking principles.
• Experience with IT ticketing systems and remote desktop tools.
• Possess a basic understanding of networking concepts, including IP addressing, DNS, DHCP, and LAN/WAN troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to prioritize tasks and work effectively under pressure.
• Experience with mapping software, including ArcGIS and QGIS is a strong asset.
• A+ or other relevant certifications (e.g., ITIL Foundation, Microsoft Certified) are an asset.
• Certifications such as CCNA or equivalent are assets.

Responsibilities

• Provide first-level technical support to end users via phone, email, and in-person for hardware, software, and connectivity issues.
• Diagnose and resolve end-user issues related to password resets, application support, desktop/laptop hardware, printing, and network connectivity.
• Escalate complex or unresolved issues to Tier 2 support staff or other appropriate IT teams.
• Perform on-site installation, maintenance, and repair of desktop computers, printers, and peripherals.
• Participate in IT-related onboarding and offboarding activities (e.g., user account setup, device configuration, and access changes).
• Provide user support for mapping software, including platforms such as ArcGIS, QGIS and other geospatial tools as required.
• Conduct end-user training and create user-friendly documentation or FAQs to reduce recurring support requests.
• Log and maintain accurate records of incidents, requests, and resolutions in the IT service management system.
• Prioritize service requests based on severity and business impact.
• Monitor support trends to proactively identify and address recurring problems.
• Maintain IT documentation including support processes, system configurations, and procedures.
• Provide support in the deployment and configuration of standard desktop software and updates.
• Assist network or system administrators with basic troubleshooting tasks, equipment moves, and installations as needed.
• Coordinate with external vendors for hardware repairs covered under maintenance agreements.

Job description

QSP Geographics Inc. in Vaughan, ON, is seeking an IT Support Analyst to provide first-level technical support for end users, troubleshooting hardware, software, and connectivity issues, and handling on-site IT assistance.

You will engage in device setup, onboarding, and documentation to ensure timely resolutions and excellent customer service. The role requires 3-5 years in a helpdesk, Windows/Office 365 proficiency, and familiarity with mapping tools like ArcGIS and QGIS.