General Service Supervisor

Westerner Park; Red Deer; On-site; CAD 36,000 - 41,000; Full time

Benefits offered by this job

Staff discounts

Perkopolis program

Westerner Employees Association

Job summary

Westerner Park in Red Deer, Alberta, is seeking a General Service Supervisor to join the Event Delivery team. You will supervise Event Delivery staff, coordinate setup, teardown, and venue resets, and ensure services meet client expectations during events.

You'll oversee staff assignments, uphold safety standards, manage inventory, and collaborate with clients, contractors, and departments to deliver a professional, responsive event experience.

Qualifications

• Minimum 1-2 years of supervisory experience in events or venue operations.
• Experience in event setup, venue operations, or related environment.
• Experience supporting employee onboarding or training is an asset.
• Valid Class 5 Driver’s License with 3+ years of driving experience.
• First Aid certification or willingness to obtain.
• Strong organizational, communication, and problem-solving skills.
• Ability to meet equipment certification and safety training requirements.

Responsibilities

• Provide day-to-day supervision and directions to Event Delivery staff during shifts and events.
• Assign and prioritize work based on event requirements, staffing, timelines, and needs.
• Coach and support employees, including onboarding and certifications.
• Coordinate and oversee event setup, teardown, and venue resets.
• Ensure setups follow BEOs and floor plans and align with timelines.
• Maintain a visible presence and address operational issues as they arise.
• Monitor inventory and equipment; report maintenance needs.
• Communicate issues to supervisors or managers and support safety practices.

Skills

Supervisory experience

Event operations

Customer service

Forklift operation

Tools

Microsoft Office

Job description

Ignite Your Potential at Westerner Park

Join Westerner Park, where exciting opportunities, meaningful experiences, and personal growth come together. As a community-focused organization, we take pride in creating memorable moments for our guests, clients, and community through the events we host and the experiences we deliver.

Position Overview

Westerner Park is seeking a reliable, adaptable, and service-oriented General Service Supervisor to join our Event Delivery team. The General Service Supervisor works closely with Event Services, other supervisors, clients, contractors, vendors, and the Assistant Manager, Event Delivery to deliver efficient, consistent, and professional event operations. The position supports a positive client and guest experience by responding to operational needs and resolving issues within the scope of the role.

Key Responsibilities

Under the direction of the Assistant Manager, Event Delivery, the General Service Supervisor is responsible for the following:

General and Supervisory Duties

• Provide day-to-day supervision and directions to Event Delivery employees during assigned shifts and events.
• Assign and prioritize work based on event requirements, staffing, timelines, and operational needs.
• Provide coaching, instruction, feedback, and support to employees.
• Support employee onboarding, training, and required certifications.
• Identify and elevate performance, training, safety, and staffing concerns as required.
• Promote teamwork, accountability, professionalism, and safe work practices.

Event Operations and Customer Service

• Coordinate and oversee event setup, operational support, teardown, and venue resets.
• Ensure setups are completed according to Banquet Event Orders (BEO), floor plans, operational instructions, and established timelines.
• Coordinate staff assignments and operational priorities throughout assigned events.
• Maintain a visible and approachable presence during events and respond to operational issues as they arise.
• Work collaboratively with Event Services, clients, contractors, vendors, and other departments to address event requirements.
• Provide professional, responsive, and solution-focused service to clients, guests, and event stakeholders, and elevate issues when required.
• Support a positive event experience by identifying needs and taking appropriate action.
• Ensure event spaces are clean, safe, functional, and presentation ready.
• Support facility opening and closing procedures as assigned.
• Communicate operational issues, changes, delays, and resource requirements to the appropriate supervisor or manager.

Equipment, Inventory and Operational Areas

• Monitor event equipment, janitorial supplies, consumables, small tools, and other Event Delivery resources.
• Assist with ordering, receiving, organizing, and distributing operational supplies.
• Maintain inventory, equipment, and asset records as required and identify damaged, missing, or replacement equipment.
• Monitor equipment condition and report maintenance or repair requirements.
• Ensure Event Delivery storage, work areas, and back-of-house spaces are clean, organized, safe, and appropriately secured.
• Operate forklifts, skid steers, scissor lifts, and other equipment required to support event operations, as trained and certified.

Safety and Administration

• Support compliance with organizational safety policies, procedures, and safe work practices.
• Address immediate safety concerns and elevate significant concerns as required.
• Complete or assist with incident reporting and workplace investigations as assigned.
• Maintain required operational, training, inventory, and event documentation.
• Assist with monitoring departmental supplies and operating costs.
• Provide information to the Assistant Manager to support operational planning and budget preparation.
• Perform other related duties as required to support Event Delivery operations.

Why Join Westerner Park?

Join the Westerner Park team and be part of a dynamic, community-focused organization where every event creates memorable experiences for our guests, clients, and community. As a casual team member, you will have the opportunity to work in an exciting event environment, gain valuable hospitality experience, and be part of a team that takes pride in delivering exceptional service.

At Westerner Park, you can expect:

• Competitive hourly compensation.
• Flexible scheduling opportunities based on event requirements and your availability.
• The opportunity to contribute to a non-profit agricultural society and exposition association that plays an important role in the community.
• A fun, fast-paced work environment where no two days are the same and you can experience the excitement of Westerner Park events firsthand.
• The opportunity to build new skills, gain valuable hospitality and event experience, and work alongside a supportive team.
• Access to employee perks, including staff discounts and participation in the Perkopolis Discount Program.
• A welcoming and inclusive workplace where teamwork, collaboration, and creating memorable experiences are at the heart of what we do.

Here is What You Bring

• Minimum 1-2 years of supervisory experience required.
• Experience in event setup, venue operations, or a related operational environment preferred.
• Experience supporting employee training or onboarding is an asset.
• Experience managing inventory, equipment, supplies, and operational resources preferred.
• Demonstrated ability to provide direction, coaching, and support to employees.
• Experience operating forklifts, skid steers, scissor lifts, and other operational equipment required.
• Valid Class 5 Driver’s License with a minimum of three years of driving experience.
• Current First Aid Certification, or willingness to obtain.
• Basic computer skills, including Microsoft Office, email, and operational systems.
• Strong organizational, communication, customer service, and problem-solving skills.
• Ability to meet required equipment certification, safety training, and organizational screening requirements.

Position Details

• Employment Type: Full-Time
• Department: Event Delivery
• Compensation: $26.25 to $29.75 PER HOUR
• Affiliation: Member of the Westerner Employees Association

Create Memorable Experiences with Westerner Park

Explore working at Westerner Park, where our culture, hospitality, and atmosphere create an exciting and rewarding place to be. Join our team and help create memorable moments for our guests, clients, and community.

Thank you for your interest in Westerner Park. We look forward to reviewing your application.

Westerner Park welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodation is available upon request in relation to the materials or processes to be used.