General Manager - Willowbend Retirement Community

Sweeping Corporation of America; Ottawa; On-site; CAD 85,000 - 110,000; Full time

Job summary

The SSI Group is seeking an experienced Manager for a retirement residence in Ontario. The role oversees all operations, staff supervision, and compliance with health, safety, and privacy standards.

Strong leadership and communication are essential to ensure high-quality resident care and satisfaction. The ideal candidate will have five or more years of management experience in similar settings, and a solid understanding of applicable provincial and federal acts and regulations.

Qualifications

• Bachelor's or certificate/degree in health, business, marketing or equivalent with relevant experience.
• Five+ years of management experience, preferably in a retirement residence.
• Excellent communication, interpersonal and leadership capabilities.

Responsibilities

• Manage and direct all residence activities including human, physical and financial resources.
• Ensure high-quality resident care and satisfaction; maintain confidentiality of data.
• Develop and update policies and procedures for all departments to ensure care quality and efficient operations.
• Provide leadership and motivation to staff to meet residence objectives; cover long-range planning as needed.
• Maintain records and prepare month-end accounting reports; negotiate contracts for operations.
• Collaborate with inspectors, health care professionals and stakeholders; participate in community activities.

Skills

Interpersonal skills

Leadership

Communication skills

Adaptability

Interest in seniors

Education

Health/Business/Marketing degree

Job description

QUALIFICATIONS:

Education:

• Certificate/degree in health, business, marketing or equivalent knowledge with relevant experience.

Background:

• Minimum of five years’ relevant management experience, preferably in a retirement residence;
• Must have a high degree of interpersonal skill which would enable the incumbent to deal successfully with residents, their families, staff, stakeholders;
• Most possess strong leadership skills;
• Must have good understanding of all relevant Provincial and Federal Acts and Regulations. i.e. RHA, ESA, Human Rights Code, Health Discipline Act., etc.

Personal Requirements:

• Must possess excellent communication skills, both written and verbal
• Capable of adapting to different situations and change
• Keen interest in working with seniors

FUNCTIONS:

• Manage, co-ordinate and direct all activities of the residence, including the management of human, physical and financial resources;
• Ensure the provision of high quality care for residents and resident satisfaction;
• Maintain confidentiality of all financial, personnel and resident data;
• Be knowledgeable of and practice residence’s fire and safety program;
• Manage residence in accordance with legislative requirements;
• Develop, implement and update policies and procedures for all departments of the residence to ensure a high level of care for residents and an effective and satisfying operating environment for employees;
• Provide leadership and motivation to the staff for the achievement of the residences objectives;
• May develop long range plans for the residence in conjunction with the needs of the residents, the needs of staff, the area in which the residence is located and health care planning agencies;
• Establish or facilitate new services with the approval of the Vice President;
• Ensure maintenance of accurate records of residents, personnel and the operations in order to provide regular reports to the Vice President on the activities, needs and problems of the residence;
• Complete month-end accounting reports and submit to Vice President;
• Negotiate and enter in contracts required for ordinary operations of business;
• Liaise and consult with inspectors and professionals in relation to the operation of residence;
• Participate in, or be represented in, community and other health care, administrative and management areas to maintain, strengthen and broaden concepts, philosophies and abilities as a Manager in a health care residence;
• Undertake all other responsibilities delegated by the Vice President.
• Provide supervision and direction for all office and management staff;
• Assess and monitor staffing needs;
• Select, hire and as necessary terminate employees;
• Develop marketing plan;
• Develop and maintain standards governing nursing and resident care;
• Carry out surveillance residence care and the residents' general physical and emotional well-being - to be done discreetly so as to encourage a feeling of independence and privacy in the residents;
• Develop and maintain standards governing sanitation, safety and housekeeping;
• Develop and maintain standards governing food preparation and service.
• Ensure the food preparation complies with standards presented in Canada’s Food Guide;
• Is knowledgeable of Occupational Health and Safety policies and procedures.