Resident Engagement Manager

Sienna Living; Mississauga; On-site; CAD 43,000 - 54,000; Full time

Benefits offered by this job

Salary & vacation package

Health & Dental benefits

RRSP with employer match

Share Ownership and Reward Program (SO

Employee Share Purchase Plan with comp

Continuous learning & growth

Inclusive culture

Job summary

Sienna Senior Living is seeking a Resident Engagement Manager in Canada. You will lead programs that enhance resident well-being, oversee the welcome process for new residents, and build strong community partnerships.

The role requires a relevant degree and minimum one year in program development for seniors, plus management experience. You will manage budgets, coordinate schedules, and drive volunteer initiatives while ensuring compliance and ongoing team development.

Qualifications

• Degree or diploma in aging and wellness fields such as Gerontology, Kinesiology, Health Sciences.
• Experience developing programs for seniors in independent living, assisted living, or community centers.
• Minimum one year in a management or supervisory role.
• Certified, or willing to become certified within 60 days, to teach group land fitness and aquatic classes for seniors.
• Hold a valid driver's license with a clean driving record, and be willing to obtain a special class license if required.
• Current CPR and First Aid certification.
• Certificate in Smart Serve/Serving It Right or willingness to obtain.
• Proficiency in Word, Publisher, PowerPoint, and Excel, and virtual tech like Zoom/Teams.
• Diversity and inclusivity values and willingness to work with diverse residents and staff.
• Legally eligible to work in Canada or have valid work permit.
• Pass Vulnerable Sector Check and Criminal Records Check.

Responsibilities

• Enhance resident well-being, autonomy, and participation in community life.
• Evaluate and enhance programs to increase resident involvement.
• Ensure personal development and mandatory training for self and team.
• Lead and improve the welcome program for new residents and their belonging.
• Build partnerships with local entities, vendors, and contractors to enrich engagement and wellness.
• Record discussions during town hall and resident council meetings.
• Create monthly event schedules and newsletters for residents and families.
• Develop and implement programs aligned with guidelines and brand standards.
• Grow and oversee a volunteer program including students and remote volunteers.

Skills

Program development for seniors

Management experience

CPR & First Aid

Driver's license

CPR and First Aid

Word

Publisher

PowerPoint

Excel

Zoom/Teams

Education

Gerontology / Health Sciences related degree or diploma

Tools

Word

Publisher

PowerPoint

Excel

Zoom/Teams

Job description

Resident Engagement Manager

Retirement Name

Rate of Pay: $43,055 - $53,819

This posting is for an existing vacancy.

At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams who oversee vital functions such as culinary services, housekeeping, recreation, and maintenance. These roles are not just jobs; they embody the heart and soul of our purpose-drive culture, one that is centered on cultivating happiness in daily life!

We are currently seeking exceptional individuals to fill a key management position, a role that is pivotal in bringing our core values of positivity, accountability, community, and caring to life. In this capacity, the Resident Engagement Manager plays a crucial role. Through leadership excellence, the successful candidate will not only manage their department's budget but also ensure that their team delivers exemplary service. This role is responsible for creating an enriching experience for both Team Members and Residents, fostering an environment where every individual feels valued and cared for. In this role, you will oversee and promote the programs where joy and well-being flourish among residents.

Why you belong here:

• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What you will be doing:

• Enhance resident well-being, autonomy, and participation in community life
• Evaluate and enhance programs designed to increase resident involvement
• Ensure personal professional development and compliance with mandatory training and certifications for both oneself and the team
• Lead and improve the welcome program for new residents, facilitating their integration and sense of belonging within the community
• Build and maintain strong partnerships with local entities, vendors, and contractors to support and enrich resident engagement and wellness
• Record and document discussions during town hall and resident council meetings
• Create and distribute the monthly schedule of community events and a newsletter for residents and their families
• Develop and implement programs in line with guidelines and brand standards
• Grow and oversee a dynamic volunteer program for in-person and remote volunteers, including student internships

What you need to know:

• Possess a degree or diploma in a field related to aging and wellness, such as Gerontology, Kinesiology, Human Kinetics, Therapeutic Recreation, Leisure Studies, Health Promotion, or Health Sciences
• Bring at least one year of experience in developing programs for seniors, whether in independent living, assisted living, or community center environments
• Have a minimum of one year in a management or supervisory role
• Certified, or willing to become certified within the first 60 days of employment, to teach group land fitness and aquatic fitness classes for seniors, as recognized by the organization
• Hold a valid driver's license, with the readiness to obtain a special class license within six months of employment if required, complemented by a clean driving record
• Currently certified in CPR and First Aid
• Certificate in Smart Serve/Serving It Right (or willingness and ability to obtain)
• Proficiency in Word, Publisher, PowerPoint, and Excel, as well as virtual technologies such as Zoom/Teams etc.
• Additional certifications (i.e. specialized fitness, dementia training etc.) considered a valuable asset
• Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with diverse backgrounds and have a wide range of abilities. Sienna provides an accessible candidate experience
• You must be legally eligible to work in Canada or have a valid work/study permit
• You must successfully pass a Vulnerable Sector Check and Criminal Records Check

Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.