General Manager – Ultimate Sports

Canadian Rocky Mountain Resorts; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

Ultimate Sports in Banff, Canada, seeks a dynamic Retail and Rental Manager to oversee daily operations, drive sales, and lead a high‑performing team delivering an exceptional guest experience. You will manage inventory, implement SOPs for rentals and merchandising, and forecast financial performance.

The role requires strong organizational skills, financial acumen, and a passion for service in a fast‑paced setting, with responsibility for budgeting, vendor relations, and seasonal merchandising

Responsibilities

• Oversee the day-to-day retail and rental operations
• Develop, implement, and maintain standard operating procedures for rentals, returns, merchandising, and sales
• Recruit, train, schedule, and supervise rental agents, retail associates, and supervisors
• Foster a positive, inclusive, and guest-focused work environment
• Oversee purchasing, receiving, merchandising, and stock levels for both retail and rental operations
• Develop and manage seasonal buying plans based on sales trends, inventory levels, guest demand, and company objectives
• Research, evaluate, and select vendors to ensure high-quality, on-brand product offerings
• Maintain strong relationships with reps and distributors, staying informed about new products, market trends, and promotional opportunities
• Ensure rental equipment is maintained, repaired, and rotated appropriately to meet operational quality standards
• Manage store budgets, forecasting, and financial performance, including revenue targets and expense control
• Ensure merchandising standards are executed consistently and effectively

Job description

We are seeking a dynamic and results-driven Retail and Rental Manager to oversee the daily operations of Ultimate Sports. This role is responsible for driving sales performance, managing inventory, leading a high-performing team, and ensuring an exceptional guest experience. The ideal candidate is highly organized, financially astute, and passionate about delivering outstanding service in a fast-paced environment.

Duties and Responsibilities:

• Oversee the day-to-day retail and rental operations
• Develop, implement, and maintain standard operating procedures for rentals, returns, merchandising, and sales.
• Recruit, train, schedule, and supervise rental agents, retail associates, and supervisors.
• Foster a positive, inclusive, and guest‑focused work environment.
• Oversee purchasing, receiving, merchandising, and stock levels for both retail and rental operations.
• Develop and manage seasonal buying plans based on sales trends, inventory levels, guest demand, and company objectives.
• Research, evaluate, and select vendors to ensure high-quality, on-brand product offerings.
• Maintain strong relationships with reps and distributors, staying informed about new products, market trends, and promotional opportunities.
• Ensure rental equipment is maintained, repaired, and rotated appropriately to meet operational quality standards.
• Manage store budgets, forecasting, and financial performance, including revenue targets and expense control.
• Ensure merchandising standards are executed consistently and effectively.