General Manager, Retail & Rental

Banff Caribou Properties Ltd.; Banff; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Group Health, Disability, and Life保险覆盖

Employee Share Ownership Program

Food and beverage discounts at BLC

Health and wellbeing programs (yoga,/c

Discounts on spa services, moviepasses

Job summary

Banff Caribou Properties Ltd. seeks a dynamic Retail & Rental Manager to supervise Ultimate Sports operations in Banff, ensuring strong sales, inventory control, and an exceptional guest experience. The role requires leadership of a diverse team in a fast-paced environment.

The ideal candidate will be highly organized, financially astute, and passionate about delivering outstanding service in Bow Valley’s mountain sports market. Competitive compensation and comprehensive benefits are offered.

Qualifications

• 3 years of retail and/or rental experience.
• Excellent customer service, communication, and conflict-resolution skills.
• Ability to lead a team in a fast-paced environment.
• Strong attention to detail and prioritization skills.
• Knowledge of mountain and snow sports equipment and apparel.
• Experience with rental and POS software is an asset.

Responsibilities

• Oversee day-to-day retail and rental operations.
• Develop and maintain procedures for rentals, returns, merchandising, and sales.
• Recruit, train, schedule, and supervise staff.
• Foster a positive, guest-focused work environment.
• Manage purchasing, receiving, merchandising, and stock levels.
• Develop seasonal buying plans based on trends and demand.
• Research and select vendors to offer on-brand products.
• Maintain relationships with reps and distributors.
• Ensure equipment is maintained and rotated to meet quality standards.
• Manage store budgets, forecasting, and financial targets.
• Ensure merchandising standards are executed consistently.

Skills

Retail/rental experience

Customer service

Team leadership

Conflict resolution

Attention to detail

Industry trends knowledge

Tools

POS software

Job description

229 Bear St #300, Banff, AB T1L 1H8, Canada

Job Description

Posted Thursday, August 27, 2026 at 8:00 a.m.

We are seeking a dynamic and results-driven Retail & Rental Manager to oversee the daily operations of Ultimate Sports. This role is responsible for driving sales performance, managing inventory, leading a high-performing team, and ensuring an exceptional guest experience.

The ideal candidate is highly organized, financially astute, and passionate about delivering outstanding service in a fast-paced environment.

Duties and Responsibilities:

• Oversee the day-to-day retail and rental operations
• Develop, implement, and maintain standard operating procedures for rentals, returns, merchandising, and sales.
• Recruit, train, schedule, and supervise rental agents, retail associates, and supervisors.
• Foster a positive, inclusive, and guest‑focused work environment.
• Oversee purchasing, receiving, merchandising, and stock levels for both retail and rental operations.
• Develop and manage seasonal buying plans based on sales trends, inventory levels, guest demand, and company objectives.
• Research, evaluate, and select vendors to ensure high-quality, on-brand product offerings.
• Maintain strong relationships with reps and distributors, staying informed about new products, market trends, and promotional opportunities.
• Ensure rental equipment is maintained, repaired, and rotated appropriately to meet operational quality standards.
• Manage store budgets, forecasting, and financial performance, including revenue targets and expense control.
• Ensure merchandising standards are executed consistently and effectively.

Skills and Experience:

• 3 years of retail &/or rental experience
• Excellent customer service, communication, and conflict‑resolution abilities.
• Lead a team in a fast-pace environment.
• Strong attention to detail and ability to prioritize between tasks.
• Well‑versed in current industry trends and product offerings related to mountain and snow sports equipment and apparel.
• Previous experience with rental and point of sale software is an asset.

At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in the Bow Valley. Here are some highlights of what our team members enjoy:

• Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
• Opportunity to invest in our Employee Share Ownership Program.
• Food and beverage discounts at all BLC restaurants and cafes.
• Health and wellbeing programs , including free yoga, complimentary canoe passes, discounted ski passes, golf membership and fitness club memberships.
• Discounts on spa services, movie passes, and rental/retail goods.