Manager, Operations

NorthStar Equipment Rentals; Vancouver; On-site; CAD 100,000 - 130,000; Full time

Job summary

NorthStar Equipment Rentals is hiring a Manager, Operations to lead branch operations, drive profitability and ensure exceptional service. You will oversee rental operations, customer service, HR and administration, while directing staff development and LEAN initiatives to improve efficiency.

Reporting to the Director of Operations, the role requires strong leadership, budgeting and forecasting skills, with a focus on growth, safety, and compliance in a fast-paced equipment rental environment.

Qualifications

• 5+ years in progressive management
• Experience in construction/equipment rental is an asset
• Experience profit and loss management to maximize financial performance
• Experience auditing, forecasting and planning inventory
• Demonstrated ability to hire, develop and evaluate employees

Responsibilities

• Collaborate with the Director to align on financial goals and ensure effective operations
• Oversee all operational functions of the branch including rental operations, customer service, HR and admin
• Develop sales forecasts and strategic business plans for the branch
• Create and implement sales and profitability strategies with account plans
• Ensure optimal staffing and provide direction across departments
• Train, coach and motivate team members to maximize performance
• Manage onboarding and evaluation processes for staff
• Ensure compliance with government regulations and safety standards
• Safeguard assets including facilities, equipment and inventory
• Promote adherence to company policies and a professional work environment

Skills

Leadership

Budgets

Strategic planning

People management

LEAN initiatives

Sales strategies

Communication

Analytical thinking

Education

College Diploma or University Degree in Business

Tools

Microsoft Office

Job description

Join the Team at NorthStar Equipment Rentals

At NorthStar Equipment Rentals, we fuel the construction industry with dependable equipment, expert support, and a commitment to getting the job done right. Our talented team is at the heart of our success- delivering well-maintained equipment, responsive on-site assistance, and exceptional service that our clients depend on.

The Manager, Operations is responsible for overseeing and enhancing business operations to drive profitability, market share, and both customer and employee satisfaction. This role involves directing, coordinating, and monitoring all aspects of branch operations and personnel development.

Salary Range: $100,000 - $130,000 annually

Reporting to: Director, Operations

Key Responsibilities

• Collaborate with the Director to assess branch status and align on financial goals, ensuring effective operations to meet these objectives.
• Oversee all operational functions of the branch, including rental operations, customer service, human resources, and administration.
• Analyze local market conditions to identify current and future sales opportunities; support the Sales Manager and sales team in developing financial forecasts and strategic business plans for the branch.
• Work with the Sales Manager to create and implement sales and profitability strategies that establish and maintain robust account plans.
• Ensure optimal staffing and provide effective direction across all departments.
• Train, coach, and motivate team members to maximize their potential and performance.
• Manage the onboarding and evaluation processes for all new and existing employees.
• Facilitate effective communication with other branches and management, sharing insights on best practices, competitive intelligence, and emerging business opportunities.
• Identify and implement continuous improvement initiatives within the branch.
• Address customer and employee satisfaction issues promptly and effectively.
• Uphold high ethical standards in branch management and ensure compliance with all government regulations.
• Safeguard company assets, including facilities, equipment, inventory, and cash.
• Make personnel decisions, including hiring, promoting, and termination, in accordance with HR policies.
• Promote and adhere to the company's workplace safety standards, regularly evaluating the effectiveness of branch operations to ensure policy compliance and goal achievement.
• Achieve profitability targets set for the division, branch, and organization.
• Ensure adherence to company policies and procedures, maintaining a compliant, and professional work environment.

Job Requirements

• Minimum of 3 years of experience in a progressive management position.
• College Diploma or University Degree in Business or other related fields an asset.
• Experience in a construction or equipment rental environment is an asset.
• Proven history of profit and loss management to maximize financial performance.
• Proven technical expertise and knowledge of company products.
• Demonstrated success managing inventory, including auditing, forecasting, and planning.
• Proven history developing and implementing incentive plans to increase sales and improve profitability.
• Demonstrated competency in budgeting, forecasting, and planning.
• Demonstrated understanding and application of effective selling strategies.
• Demonstrated competency in hiring, developing and evaluating employees to achieve corporate and personal objectives.
• Strong leadership, motivation and managerial skills.
• Problem-solving and analytical ability.
• Motivated self-starter and comfortable in a fast-paced environment.
• Demonstrated integrity, ethical standards, and professional demeanor.
• Experience monitoring the marketplace to identify business opportunities.
• Effective listening, communication (verbal and written), and negotiating skills.
• Judgment and decision-making ability.
• Create, implement and manage LEAN initiatives.
• Team player who works productively with a wide range of people.
• Superior organizational skills, multi-tasking skills, and time management skills.
• Experience developing and implementing business plans and goals.
• Knowledge of Microsoft Office.

If you're looking to be part of a hardworking, customer-focused team that values safety, service, and integrity—we want to hear from you.