General Manager - Residence Inn Downtown Halifax

Manga Hotel Group; Halifax; On-site; CAD 90,000 - 150,000; Full time

Job summary

Manga Hotel Group in Canada seeks a dynamic General Manager to lead the Residence Inn Downtown Halifax, driving day-to-day operations and guest satisfaction. The GM will oversee profitability, guest services, and team leadership across a multi-brand portfolio with Marriott, Hilton, Hyatt or IHG affiliations.

The role focuses on maximizing revenue, maintaining brand standards, and delivering exceptional guest experiences in a bustling Halifax hotel environment.

Qualifications

• Minimum of 3 years as General Manager or Assistant General Manager in a hotel.
• Experience with brands such as Marriott, Hilton, Hyatt or IHG preferred.
• Willingness to lead day-to-day operations and drive guest satisfaction.

Responsibilities

• Lead and manage hotel operations to maximize profits and guest satisfaction.
• Understand P&L statements and implement strategies for property success.
• Oversee service quality, standards compliance, and financial performance.
• Direct leadership team in development and execution of hotel-wide strategies.
• Ensure daily property inspections for cleanliness, safety, and service excellence.
• Interface with guests to obtain feedback and drive improvements.
• Support sales strategies and revenue management to meet financial goals.

Skills

Leadership

P&L understanding

Revenue management

Guest satisfaction

Operations management

Job description

Manga Hotel Group is a Canadian company involved in the acquisition, development and management of high-quality residences and hotels affiliated with prestigious brands such as Hilton, Marriott, Hyatt and Intercontinental Hotels Group. Currently, Manga Hotels owns and operates 35 hotels with over 6500 rooms across Canada and in the United States, 18 food and beverage outlets and 5 residential properties with several new properties and developments in the pipeline. As Manga Hotels continue to expand, we are actively seeking talented individuals to join our growing team.

As Manga Hotels continues to expand, we are actively seeking talented individuals to join our growing team. We are looking for a dynamic, experienced, high energy General Manager who will direct the day-to-day operations and activities and lead the Residence Inn Downtown Halifax

Responsibilities include, but are not limited to, the following:

• Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
• Understand P&L statements and react with impactful strategies for property success.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
• Direct the leadership team in the development and implementation of hotel-wide strategies.
• Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve results.
• Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall satisfaction.
• Analyze service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
• Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
• Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property’s financial performance.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
• Responsible for monthly and weekly revenue/expense forecasting.
• Participate in preparing annual revenue and expense budgets.
• Follow company policies and procedures at all times.
• Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service.

We are looking for somebody with Marriott , Hilton or IHG or experience as a General Manager or Assistant General Manager for a minimum of 3 years.

Job Type: Full-time