Assistant General Manager - The Great George Hotel

Murphy Hospitality Group; Charlottetown; Vor Ort; CAD 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Health benefits

Vision benefits

Dental benefits

Wellness programs

Employee assistance

Professional development

Employee discounts

Zusammenfassung

Murphy Hospitality Group is seeking an Assistant General Manager for The Great George Hotel in Charlottetown. You will work closely with the General Manager to lead daily hotel operations, coach a dedicated team, and uphold five‑star guest service standards to create memorable experiences.

You will own operations in the GM’s absence, ensuring smooth front desk, housekeeping, and maintenance coordination while maintaining property standards and guest satisfaction.

Qualifikationen

• Previous management or supervisory experience in a hotel or hospitality environment.
• Proven ability to lead, coach, and motivate a team while maintaining high service standards.
• Strong interpersonal and guest-relations skills; able to communicate across departments.

Aufgaben

• Lead with hospitality: set the standard for warm, five-star service and act as an ambassador for The Great George and MHG.
• Support and develop the team: provide clear direction, coach staff, recognize great work, and motivate.
• Oversee daily operations: coordinate front desk, housekeeping, maintenance and hotel functions for smooth operations.
• Champion the guest experience: seek feedback, address concerns promptly, ensure guests feel cared for.
• Maintain property standards: conduct inspections and work with housekeeping/maintenance on improvements.
• Communicate and collaborate: ensure cross-department information and resources are available.
• Problem-solve and take initiative: anticipate challenges and address issues with solutions.
• Support administrative duties: assist with scheduling, reporting, and documentation.
• Lead in GM’s absence: manage operations, team support, and guest satisfaction.

Kenntnisse

Interpersonal skills

Guest relations

Team leadership

Coaching

Microsoft Office

POS systems

PMS experience

Organizational skills

Problem solving

Flexibility

Tools

PMS software

Jobbeschreibung

At Murphy Hospitality Group (MHG), it’s all about the people! We believe that creating memorable experiences for our guests starts with taking care of our team. We’re committed to providing a workplace where people feel supported, have fun, take pride in what they do, and have opportunities to grow. Through extensive training, competitive wages, comprehensive benefits, and professional development opportunities, we invest in our people because they are what make MHG special.

The Great George Hotel

As Atlantic Canada’s premier experiential hotel, The Great George is known for its exceptional guest service, attention to detail, and personalized approach to hospitality. Our collection of historic buildings offers guests a unique and intimate escape in the heart of Charlottetown, where every detail contributes to a memorable stay.

We’re looking for an Assistant General Manager who shares our passion for hospitality, takes pride in delivering exceptional service, and enjoys developing a team that consistently goes above and beyond for our guests.

As an Assistant General Manager, You Will

Working closely with the General Manager, you will play an important role in the day-to-day operations of The Great George, helping lead the team, maintain our high standards, and deliver the five-star experience our guests expect. You will also take ownership of hotel operations in the General Manager’s absence, ensuring a seamless experience for both guests and team members.

Responsibilities include, but are not limited to:

• Lead with hospitality: Set the standard for warm, personalized, five-star service and act as an ambassador for The Great George and MHG.

• Support and develop the team: Provide clear direction, coach team members, recognize great work, and create an environment where people feel valued, supported, and motivated to succeed.

• Oversee daily operations: Help coordinate front desk, housekeeping, maintenance, and other hotel functions to ensure smooth operations and consistent service standards.

• Champion the guest experience: Seek guest feedback, respond to concerns promptly, and take ownership of resolving issues to ensure every guest feels genuinely cared for.

• Maintain property standards: Conduct guestroom and property inspections, identify opportunities for improvement, and work with housekeeping and maintenance to ensure our standards of quality are consistently met.

• Communicate and collaborate: Maintain strong communication across departments, ensuring the team has the information, resources, and direction needed to deliver an exceptional experience.

• Problem-solve and take initiative: Anticipate challenges, make sound decisions, and address operational issues with a solutions-focused approach.

• Support administrative and operational requirements: Assist with scheduling, reporting, documentation, and other administrative duties to support the effective management of the hotel.

• Lead in the General Manager’s absence: Take responsibility for hotel operations, team support, and guest satisfaction, ensuring continuity and accountability across the property.

Who You Are

You’re a people-focused leader who understands that exceptional hospitality starts with a great team. You lead by example, take pride in the details, and know how to balance operational priorities with the personal touches that make a guest’s stay memorable.

You are someone who:

• Builds positive relationships and creates a welcoming, supportive environment for both guests and team members.

• Brings energy, enthusiasm, and a sense of fun to the workplace.

• Leads with passion and takes pride in delivering exceptional hospitality.

• Holds yourself and others accountable to high standards of quality.

• Encourages learning, embraces feedback, and looks for opportunities to help yourself and others grow.

• Is highly organized, detail-oriented, and able to manage competing priorities.

• Communicates confidently, thinks on your feet, and approaches challenges with a solutions-focused mindset.

• Understands the importance of teamwork, collaboration, and leading by example.

We’re looking for someone who brings these values to life through their leadership every day.

What You Bring

• Previous management or supervisory experience in a hotel or hospitality environment.

• Strong interpersonal, communication, and guest relations skills.

• The ability to lead, coach, and motivate a team while maintaining high service standards.

• Proficiency with Microsoft Office, internet-based systems, and point-of-sale systems; experience with hotel property management systems is an asset.

• Strong organizational, problem-solving, and decision-making skills.

• Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required by hotel operations.

The MHG Difference: Our Five Values

Our values guide how we work, how we treat one another, and how we create memorable experiences.

• Family: We support one another, build genuine connections, and create a workplace where everyone feels they belong.

• Fun: We bring positive energy to our work and believe that enjoying what we do makes the experience better for everyone.

• Passion: We care about what we do, take pride in our work, and go the extra mile for our guests and teammates.

• Quality: We hold ourselves to high standards and pay attention to the details that make a difference.

• Growth: We encourage continuous learning, celebrate progress, and create opportunities for our people to develop and succeed.

What We Offer

• Competitive wages.

• Health, vision, and dental benefits.

• MHG Wellness & Fitness Programs.

• Employee Family Assistance Program.

• Opportunities for professional development and career growth across Murphy Hospitality Group.

• Employee discounts at MHG locations across Atlantic Canada, as well as discounts with participating local shops and services.