General Manager - Niagara On The Lake

Gap Inc.; Niagara-on-the-Lake; On-site; CAD 70,000 - 100,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead a high-performing store in Ontario. You will translate brand vision into daily operations, drive profitable sales, and develop talent across Customer Operations, Merchandising, and Product Operations.

You will coach and guide the team to deliver a best-in-class customer experience, ensure SOPs are followed, manage the P&L, and promote community involvement while maintaining compliance and safety standards.

Qualifications

• 3-5 years of retail leadership experience.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• Ability to maneuver around sales floor, stock room, and office; lift up to 30 lbs.
• Flexible schedule including travel, nights, weekends, holidays.
• Ability to travel as required.
• Business acumen.
• Established time management skills.
• Strong planning and prioritization skills.

Responsibilities

• Analyze results, identify opportunities and drive KPIs with leadership.
• Forecast and schedule to drive profitable sales.
• Manage store budget for daily operations to support the P&L.
• Build productive teams through sourcing, selecting and developing people.
• Coach and provide feedback on performance.
• Teach and train to build capabilities.
• Lead SOPs and initiatives implementation.
• Create an inclusive environment.
• Maximize efficiencies and productivity through action plans.
• Perform Service Leader duties.
• Represent the brand and understand competitors.
• Promote community involvement.
• Leverage OMNI to deliver a frictionless customer experience.
• Ensure compliance standards are met.

Skills

Leadership

Communication

Time management

Planning and prioritization

Retail experience

Education

College degree or equivalent experience

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

This posting is to fill one vacancy.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others
• College degree or equivalent experience preferred
• Demonstrated ability to deliver results
• Ability to effectively communicate with customers and employees
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
• Ability to travel as required
• Business Acumen skills
• Established time management skills
• Strong planning and prioritization skills