General Manager, Heli-One Canada

Heli-One; Richmond; On-site; CAD 180,000 - 260,000; Full time

Job summary

Heli-One Canada, Richmond, BC, seeks a General Manager to lead maintenance operations, drive safety, quality and financial performance across aircraft repair, modification, overhaul and related services.

The role requires managing a large, skilled workforce in a highly regulated aviation environment and delivering exceptional customer outcomes while ensuring regulatory compliance and continuous improvement across the business.

Qualifications

• Significant leadership experience within aviation maintenance, aerospace manufacturing, MRO, defence or a similarly regulated technical environment.
• Strong operational leadership experience managing large teams and complex maintenance or production environments.
• Demonstrated ability to lead through change while maintaining operational performance.
• Deep understanding of aviation safety, regulatory compliance and quality systems.
• Exceptional leadership, communication and stakeholder management skills.
• Commercial awareness with the ability to balance operational excellence, customer expectations and business performance.

Responsibilities

• Lead all maintenance operations, including aircraft repair and modification as well as component repair and overhaul activities.
• Drive operational performance, productivity, quality and on-time delivery.
• Build, develop and lead high-performing maintenance teams.
• Ensure compliance with applicable regulatory requirements, OEM standards and company procedures.
• Maintain a strong safety culture and ensure safe working practices across all operations.
• Oversee workforce capability, training and certification requirements.
• Manage operational priorities, resource allocation and production planning to meet customer commitments.
• Partner closely with customers, suppliers and internal stakeholders to deliver outstanding service and operational results.
• Partner with sales and commercial organizations to secure new work and achieve business growth targets.
• Ensure operational activities achieve desired financial outcomes.
• Champion continuous improvement initiatives that enhance efficiency, quality and customer satisfaction.

Skills

Aviation leadership

MRO operations

Regulatory compliance

Change leadership

Stakeholder management

Safety culture

Job description

Reach Beyond!

CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!At CHC, we pride ourselves on our values and culture:

Accountability: Take pride and ownership of our actions and results.

Collaboration: Working together with transparency and trust to drive continuous improvement.

Care: Creating a safe and sustainable environment for all.

Integrity: Doing what's right and fostering a culture of respect.

Excellence: Prioritizing quality services and setting industry standards.

Role Summary

General Manager

Heli-One Canada - Richmond, British Columbia

Location:Richmond, British Columbia, CanadaEmployment Type: Full-TimeIndustry: Aviation Maintenance, Repair & Overhaul (MRO)

Heli-One is one of the world's leading helicopter maintenance, repair and overhaul (MRO) providers, supporting civil and government operators across multiple continents. We are seeking an experienced and commercially minded leader to serve as our next General Manager in Canada.

This is a pivotal leadership role responsible for the safe, compliant and efficient delivery of aircraft maintenance, modification, overhaul and repair activities while leading a large operational workforce in a highly regulated aviation environment. The role is accountable for safety, quality, operational performance, customer delivery workforce capability, achieving financial targets and continuous improvement across the business

The Opportunity

Reporting to senior leadership, you will lead one of Heli-One's most important maintenance operations, ensuring exceptional customer outcomes while maintaining the highest standards of aviation safety, regulatory compliance and operational excellence.

You will provide leadership across production, planning, quality execution, workforce capability and customer delivery while helping shape the future growth of the business.

Key Responsibilities

Key Responsibilities

• Lead all maintenance operations, including aircraft repair and modification as well as component repair and overhaul activities.
• Drive operational performance, productivity, quality and on-time delivery.
• Build, develop and lead high-performing maintenance teams.
• Ensure compliance with applicable regulatory requirements, OEM standards and company procedures.
• Maintain a strong safety culture and ensure safe working practices across all operations.
• Oversee workforce capability, training and certification requirements.
• Manage operational priorities, resource allocation and production planning to meet customer commitments.
• Partner closely with customers, suppliers and internal stakeholders to deliver outstanding service and operational results.
• Partner with sales and commercial organizations to secure new work and achieve business growth targets.
• Ensure operational activities achieve desired financial outcomes.
• Champion continuous improvement initiatives that enhance efficiency, quality and customer satisfaction.

Qualifications, Skills & Attributes

What We're Looking For

• Significant leadership experience within aviation maintenance, aerospace manufacturing, MRO, defence or a similarly regulated technical environment.
• Strong operational leadership experience managing large teams and complex maintenance or production environments.
• Demonstrated ability to lead through change while maintaining operational performance.
• Deep understanding of aviation safety, regulatory compliance and quality systems.
• Exceptional leadership, communication and stakeholder management skills.
• Commercial awareness with the ability to balance operational excellence, customer expectations and business performance.
• Experience working within Transport Canada, FAA, EASA, military or equivalent regulatory frameworks is considered an advantage.

Leadership Profile

The successful candidate will be:

• A visible and credible operational leader.
• Passionate about safety and quality.
• Decisive and accountable.
• Customer-focused and commercially aware.
• Committed to developing people and building strong teams.
• Comfortable leading in a fast-paced environment where safety, quality and delivery are critical.

Eligibility

Applicants must have the legal right to work in Canada and meet any clearance requirements relevant to the role.

Why Heli-One?

At Heli-One, you'll join a team with a global reputation for technical excellence, innovation and customer service. You'll have the opportunity to lead a critical business unit, influence strategic direction and help shape the future of one of the most respected helicopter MRO organizations in the industry.