General Manager - Boutique Hotel

JRoss Recruiters; Toronto; On-site; CAD 120,000 - 130,000; Full time

Benefits offered by this job

Base salary of $120,000 to $130,000

Annual performance incentive up to 20%

Comprehensive benefits package

Job summary

JRoss Hospitality Recruiters in Toronto seeks an accomplished General Manager to lead a full-service hotel. You will drive revenue, oversee operations, and foster guest experiences through hands-on leadership and an entrepreneurial mindset.

You’ll manage P&L, budgets, and strategic initiatives with a strong emphasis on team development and operational excellence, reporting to the CEO and collaborating with senior leadership.

Qualifications

• Progressive hotel leadership experience in full-service, boutique, lifestyle, luxury or independent hotels.
• Strong foundation in rooms operations, front office, housekeeping and revenue management.
• Demonstrated financial acumen, including P&L, budgeting, forecasting and cost controls.
• Experience identifying commercial opportunities and driving revenue growth.
• Experience leading multidisciplinary teams and developing department leaders.
• Entrepreneurial and hands-on leadership style.
• Excellent communication and relationship-building skills.

Responsibilities

• Provide strategic and operational leadership across hotel departments.
• Own financial performance including P&L, budgeting, forecasting and profitability.
• Develop and execute revenue growth strategies across rooms, F&B and other areas.
• Identify opportunities to strengthen rooms revenue and optimize distribution channels.
• Lead, coach and develop department leaders and teams.
• Maintain exceptional guest service standards and personalized experiences.
• Collaborate with sales, marketing, finance and HR to achieve objectives.
• Analyze performance to identify efficiencies, cost controls and revenue optimization.
• Oversee maintenance, capital improvements and ongoing operations.
• Foster positive employee relations and drive a culture of accountability.

Skills

Operational leadership

Financial acumen

Guest experience

Team leadership

Strategic planning

Job description

JRoss Hospitality Recruiters is seeking an accomplished and entrepreneurial General Manager for an established hospitality organization in Toronto. This opportunity is well suited to a commercially driven hotel leader who combines strong operational expertise, financial acumen, and a genuine passion for delivering exceptional guest experiences.

Reporting to the CEO, the General Manager will oversee all aspects of hotel operations, working closely with an established management team to drive revenue growth, operational excellence, profitability, and employee engagement. The successful candidate will bring a strong foundation in rooms operations, a hands‑on leadership style, and an entrepreneurial mindset.

The position offers a base salary of $120,000 to $130,000, an annual performance incentive of up to 20%, and a comprehensive benefits package.

Description

• Provide strategic and operational leadership across all hotel departments, ensuring exceptional service standards and consistent operational performance.
• Take full accountability for financial performance, including P&L management, budgeting, forecasting, expense controls, and profitability.
• Develop and execute strategies to drive revenue growth across accommodations, food and beverage, and other revenue‑generating departments.
• Identify opportunities to strengthen rooms revenue, optimize distribution channels, and enhance overall commercial performance.
• Lead, coach, and develop department leaders, fostering a culture of accountability, collaboration, and continuous improvement.
• Maintain exceptional guest service standards while ensuring a personalized and memorable guest experience.
• Collaborate with sales, marketing, finance, and human resources teams to achieve business objectives.
• Analyze financial and operational performance to identify opportunities for efficiencies, cost management, and revenue optimization.
• Oversee property maintenance, capital improvements, and ongoing operational requirements.
• Foster positive employee relations, effective communication, and collaboration across departments.
• Champion operational improvements, consistent service standards, and the development of effective systems and processes.
• Build strong relationships with guests, employees, business partners, and key stakeholders.
• Ensure compliance with applicable legislation, health and safety requirements, and company policies.

Requirements

• Progressive hotel leadership experience within full‑service, boutique, lifestyle, luxury, or independent hotel environments.
• Previous General Manager experience preferred; accomplished Hotel Managers and Directors of Operations ready for advancement will also be considered.
• Strong foundation in rooms operations, including front office, housekeeping, guest experience, and revenue management.
• Demonstrated financial acumen, including P&L accountability, budgeting, forecasting, expense management, and profitability improvement.
• Proven ability to identify commercial opportunities and drive revenue growth.
• Solid understanding of food and beverage operations, including restaurants, banquets, and events.
• Experience leading multidisciplinary teams and developing strong, accountable department leaders.
• Entrepreneurial and adaptable mindset, with the ability to thrive in a hands‑on operational environment.
• Collaborative and diplomatic leadership style, with the ability to influence change and build strong employee relationships.
• Strong analytical, organizational, and problem‑solving capabilities.
• Experience working in a unionized environment considered an asset.
• Excellent communication, interpersonal, and relationship‑building skills.
• A genuine passion for hospitality, guest experience, and operational excellence.
• Legal authorization to work in Canada.

Corporate Culture

Our client is an established hospitality organization that values entrepreneurship, collaboration, accountability, and exceptional guest experiences. With a commitment to operational excellence and continuous improvement, the organization encourages its leaders to take ownership of their business, develop their teams, and identify opportunities for growth.

The ideal candidate will thrive in an environment that values initiative, adaptability, and hands‑on leadership. They will bring a strong commercial mindset, a collaborative approach to people leadership, and the ability to balance strategic priorities with day‑to‑day operational responsibilities.

This is an excellent opportunity for a hospitality professional seeking to make a meaningful impact, contribute to continued business success, and advance their career within a supportive and forward‑thinking organization.