General Manager - Boutique - Hotel

JRoss Recruiters; Toronto; Presencial; CAD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Our Client in Toronto, Canada, seeks an accomplished General Manager to provide strategic and hands-on leadership across all hotel departments, driving profitability and exceptional guest experiences.

The role requires a strong background in rooms operations, revenue management, and a proven track record in managing P&L and budgets. A collaborative leader who can engage unionized teams and align sales, marketing, finance, and HR with business goals is essential.

Formación

• Progressive hotel leadership experience across multiple departments.
• General Manager or Director of Operations background preferred.
• Strong rooms operations and revenue management.
• Solid financial acumen including P&L, budgeting, forecasting.
• Ability to identify commercial opportunities and revenue growth.
• Experience with union environments considered an asset.
• Excellent communication and guest-experience focus.

Responsabilidades

• Provide strategic and operational leadership across all hotel departments to maintain exceptional service standards.
• Own P&L management, budgeting, forecasting, expense controls and profitability.
• Develop and execute strategies to drive revenue growth across accommodations, F&B and other revenues.
• Identify opportunities to strengthen rooms revenue and optimize distribution channels.
• Lead, coach and develop department leaders to foster accountability and improvement.
• Maintain guest service excellence with personalized guest experiences.
• Collaborate with sales, marketing, finance and HR to achieve business objectives.
• Analyze financial and operational performance to identify efficiencies and cost management.
• Oversee property maintenance, capital improvements and ongoing needs.
• Foster positive employee relations and cross-department collaboration.
• Champion operational improvements and robust systems and processes.
• Build strong relationships with guests, employees, partners and stakeholders.
• Ensure compliance with laws, health and safety, and company policies.

Conocimientos

Hotel leadership

P&L accountability

Revenue management

Stakeholder management

Operational excellence

Descripción del empleo

• Provide strategic and operational leadership across all hotel departments, ensuring exceptional service standards and consistent operational performance.
• Take full accountability for financial performance, including P&L management, budgeting, forecasting, expense controls, and profitability.
• Develop and execute strategies to drive revenue growth across accommodations, food and beverage, and other revenue-generating departments.
• Identify opportunities to strengthen rooms revenue, optimize distribution channels, and enhance overall commercial performance.
• Lead, coach, and develop department leaders, fostering a culture of accountability, collaboration, and continuous improvement.
• Maintain exceptional guest service standards while ensuring a personalized and memorable guest experience.
• Collaborate with sales, marketing, finance, and human resources teams to achieve business objectives.
• Analyze financial and operational performance to identify opportunities for efficiencies, cost management, and revenue optimization.
• Oversee property maintenance, capital improvements, and ongoing operational requirements.
• Foster positive employee relations, effective communication, and collaboration across departments.
• Champion operational improvements, consistent service standards, and the development of effective systems and processes.
• Build strong relationships with guests, employees, business partners, and key stakeholders.
• Ensure compliance with applicable legislation, health and safety requirements, and company policies.

Requirements

• Progressive hotel leadership experience within full-service, boutique, lifestyle, luxury, or independent hotel environments.
• Previous General Manager experience preferred; accomplished Hotel Managers and Directors of Operations ready for advancement will also be considered.
• Strong foundation in rooms operations, including front office, housekeeping, guest experience, and revenue management.
• Demonstrated financial acumen, including P&L accountability, budgeting, forecasting, expense management, and profitability improvement.
• Proven ability to identify commercial opportunities and drive revenue growth.
• Solid understanding of food and beverage operations, including restaurants, banquets, and events.
• Experience leading multidisciplinary teams and developing strong, accountable department leaders.
• Entrepreneurial and adaptable mindset, with the ability to thrive in a hands-on operational environment.
• Collaborative and diplomatic leadership style, with the ability to influence change and build strong employee relationships.
• Strong analytical, organizational, and problem-solving capabilities.
• Experience working in a unionized environment considered an asset.
• Excellent communication, interpersonal, and relationship-building skills.
• A genuine passion for hospitality, guest experience, and operational excellence.
• Legal authorization to work in Canada.

Corporate Culture

Our client is an established hospitality organization that values entrepreneurship, collaboration, accountability, and exceptional guest experiences. With a commitment to operational excellence and continuous improvement, the organization encourages its leaders to take ownership of their business, develop their teams, and identify opportunities for growth.

The ideal candidate will thrive in an environment that values initiative, adaptability, and hands-on leadership. They will bring a strong commercial mindset, a collaborative approach to people leadership, and the ability to balance strategic priorities with day-to-day operational responsibilities.

This is an excellent opportunity for a hospitality professional seeking to make a meaningful impact, contribute to continued business success, and advance their career within a supportive and forward-thinking organization.