General Manager

Top of Virginia Regional Chamber; Winchester; On-site; CAD 97,000 - 153,000; Full time

Job summary

Stix & Stones Indoor Golf in Winchester, Virginia, is seeking a General Manager to oversee daily operations and lead a team dedicated to delivering an exceptional guest experience. The role focuses on hospitality, events, F&B, and ensuring quality standards across all departments.

You will work closely with ownership to drive marketing initiatives, growth, and a memorable atmosphere at this new venue.

Qualifications

• Bachelor's degree in Business, Hospitality, Recreation Management or related field, or equivalent management experience.
• Previous leadership or supervisory experience in hospitality, food service, retail, entertainment, or customer service.
• Ability to work evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and lift up to 40 pounds.

Responsibilities

• Lead, coach, and develop a team of guest service and operations staff.
• Recruit, train, schedule, and evaluate employees.
• Oversee food and beverage operations with quality and safety standards.
• Coordinate leagues, tournaments, private events, and corporate outings.
• Manage inventory, labor scheduling, and operational efficiency.
• Ensure compliance with company policies and safety procedures.
• Collaborate with ownership on marketing initiatives and business growth.
• Maintain a clean, organized, and welcoming facility.

Skills

Leadership

Communication

Customer service

Problem solving

Organizational skills

Team motivation

POS familiarity

Hospitality passion

Education

Bachelor's degree or equivalent management experience

Tools

POS software

Scheduling software

Job description

General Manager – Stix & Stones Indoor Golf

About Stix & Stones

Stix & Stones Indoor Golf is a brand-new, state-of-the-art indoor golf and entertainment venue opening in Winchester, Virginia. Our mission is to create an exceptional guest experience through premium golf simulators, outstanding hospitality, food and beverage service, leagues, tournaments, and community events. We're looking for a motivated leader who wants to help build our culture and grow with our business from day one.

Responsibilities

As General Manager, you will oversee the daily operations of the facility while leading a team dedicated to providing an outstanding guest experience. Responsibilities include:

• Lead, coach, and develop a team of guest service and operations staff.
• Recruit, train, schedule, and evaluate employees.
• Ensure exceptional customer service and resolve guest concerns professionally.
• Oversee food and beverage operations while maintaining quality, cleanliness, and food safety standards.
• Coordinate leagues, tournaments, private events, and corporate outings.
• Manage inventory, labor scheduling, and operational efficiency.
• Ensure compliance with company policies, safety procedures, and Virginia ABC regulations.
• Collaborate with ownership on marketing initiatives, promotions, and business growth.
• Maintain a clean, organized, and welcoming facility.

Skills We're Looking For

• Strong leadership and team-building abilities.
• Excellent communication and interpersonal skills.
• Outstanding customer service mindset.
• Ability to solve problems and make sound decisions in a fast-paced environment.
• Strong organizational and time-management skills.
• Ability to motivate others while maintaining a positive workplace culture.
• Basic computer proficiency and comfort learning POS and scheduling software.
• Passion for hospitality, entertainment, or recreation.

Minimum Requirements

• 21 years of age or older.
• Bachelor's degree in Business, Hospitality, Recreation Management, or a related field preferred, or equivalent management experience.
• Previous leadership or supervisory experience in hospitality, food service, retail, entertainment, or customer service.
• Ability to work evenings, weekends, and holidays as business needs require.
• Ability to stand and walk for extended periods and occasionally lift up to 40 pounds.

Why Join Stix & Stones?

This is a unique opportunity to help launch one of Winchester's newest entertainment destinations. You'll work directly with ownership, have a meaningful impact on the success of the business, and gain valuable experience in operations, leadership, hospitality, and business management. We believe in promoting from within and investing in employees who demonstrate initiative, accountability, and a passion for creating memorable guest experiences.