General Manager

The MRG Group; Vancouver; On-site; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Gratuity tips

Performance incentives

Growth opportunities

Collaborative culture

Access to portfolio experiences

Job summary

The MRG Group is seeking a General Manager to lead a Vancouver venue opening in November 2026. You will drive excellence across FOH operations, staff development, and brand growth, with a focus on delivering high-energy game-day experiences and top-tier hospitality.

You will report to the Regional General Manager and shape a performance-driven culture, ensuring profitable operations and memorable guest experiences across sports and events in a premier pub setting.

Qualifications

• Valid Serving It Right certificate is required.
• 1–3 years of hospitality/F&B management experience.
• Strong written and oral communication skills.
• Proven track record of hiring, training and developing teams.
• Experience with POS systems; Square/OpenTable is an asset.

Responsibilities

• Lead by example and foster a positive culture aligned with MRG's brand.
• Oversee daily operations, scheduling, timecard approvals, and reporting.
• Collaborate with culinary teams for product consistency and vendor coordination.
• Support large events, venue buyouts, and programming activations.
• Prioritize guest engagement and respond to feedback to improve service.
• Ensure health and safety standards and coordinate inspections.

Skills

Leadership

Team Management

Operations

Hospitality

P&L Accountability

Staff Training

Communication

POS Systems

Tools

Square

OpenTable

POS Systems

Job description

They say you can’t buy happiness, but you can buy a round at Gibbons - and that’s pretty close. An elevated pub without the fuss: solid pours, honest food, and a welcoming room full of friends you haven’t met yet. From the first whistle to last call, Gibbons is where the neighbourhood comes together. Sláinte.

Founded in 2008, The MRG Group is Canada’s largest independent entertainment company, specializing in live entertainment, hospitality, ticketing, travel, and digital media.

Who You Are:

As the General Manager, you are the primary leader of the venue - responsible for driving excellence, financial performance, and brand growth. You hold full operational oversight across Front of House (FOH) and set the tone for workplace culture and service standards.

Reporting to the Regional General Manager, you will be a central driver of this role involved in bringing this concept to life in Vancouver. You will establish the venue as the ultimate destination for major sporting events - from NHL, CFL, and NFL match‑ups to Premier League soccer. You possess the energy to curate high‑impact game‑day atmosphere, ensure multi‑screen AV programming, and build strategic fan‑club partnerships while maintaining the authentic warmth of your local pub environment.

We are looking for the right individual to join us prior to open to help build our team, shape our upcoming launch, and champion the MRG values we live by every day.

Anticipated Venue Opening November 2026

What You’ll Do:

Leadership & Team Alignment:

• Lead by example and foster a positive culture that aligns with MRG's brand and values while encouraging teamwork and collaboration.
• Conduct daily huddles with floor leaders and employees to mentor, support, and evaluate performance.
• Identify training needs and professional growth by assigning staff to appropriate functions and holding them accountable to expectations with the support of senior leadership and shared services.

Operational Excellence:

• Assist with daily operations, including scheduling suggestions, timecard approvals, and maintaining operational standards.
• Fill out nightly reports thoroughly and with detail, ensuring accurate and comprehensive documentation of daily operations.
• Work closely with culinary teams to ensure product consistency, and manage shipping and receiving schedules for supplies.
• Always working in the best interest of & promoting a positive reputation of The MRG Group, its employees, clients, reps and suppliers.

Event & Programming Execution:

• Participate in development of 6-pack creation as it aligns with the vision of the business.
• Support the execution of large party events and venue buyouts, ensuring top service.
• Execute activations and programming created by sales and marketing teams to drive business.

Guest Engagement:

• Create Positive Shareable Experiences by maintaining high service standards during peak times and actively engaging with guests to exceed their expectations, reflecting the commitments made by outreach teams and senior management.
• Gather and respond-to guest feedback to make active and continuous improvements.

Health & Safety:

• Ensure the health and safety of all staff and guests, and act as the key contact for inspections, WSIB procedures, and related audits.
• Collaborate with the facility team to ensure maintenance and repair of equipment and services.

What We’re Looking For:

• Valid Serving It Right Certificate required.
• Minimum 1-3 years of experience in a similar role in Hospitality / Food and Beverage.
• Effectively communicate orally and in writing.
• A proven track record of hiring, training and developing engaging team members.
• Experience using POS and other hospitality software systems. Previous use of Square & OpenTable is an asset (training provided).
• Strong problem solving and organizational skills, with a high degree of professionalism.
• Experience leading a team with the ability to hire, coach, delegate, and support.
• Demonstrated ability to operate a profitable hospitality business (P&L accountability, labour management, food and beverage costs of goods and meeting sales targets).
• Flexibility with evening, weekend, and holiday availability.

What’s In It For You?

• Competitive compensation, including base salary plus gratuity tips and performance‑based incentives.
• Opportunities for growth in a dynamic, fast‑paced organization.
• A collaborative culture that celebrates creativity and innovation.
• Access to unique experiences across The MRG Group’s diverse portfolio.

Our Commitment

The MRG Group is committed to diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply. If you require accommodation during the recruitment process, please contact us.

We thank all applicants for their interest. Only those selected for an interview will be contacted.