General Manager

Carmana Hotel; Toronto; Hybrid; CAD 160,000 - 190,000; Full time

Job summary

Peterson is seeking a General Manager, Property Management for Mirvish Village in Toronto. You will oversee operating and capital budgets, optimize asset value, and enhance tenant and guest experiences across a large-scale mixed-use property.

Leading a diverse team, you will coordinate with food hall, bar, and kitchen operators, manage vendor relationships, ensure regulatory compliance, and deliver strong NOI while maintaining high service standards.

Qualifications

• Bachelor’s degree in Business Administration, Urban Land Economics, or related field preferred.
• Advanced education or a professional designation is an asset.
• 11 to 15 years of experience managing complex mixed-use assets including commercial and residential components.
• Strong budgeting, reporting, analysis, cost control, and revenue optimization experience.
• Knowledge of Ontario regulations and lease structures.

Responsibilities

• Oversee operating and capital budgets, monitor financial performance, and address variances.
• Oversee rent collection, arrears, and financial reporting to support decision-making.
• Drive NOI through cost control and revenue optimization; regular reporting to ownership.
• Ensure property complies with applicable regulations and is well maintained.
• Lead vendor management and oversee maintenance, capital projects, and tenant improvements.
• Coordinate move-ins/outs and handoffs between leasing and operations teams.
• Deliver superior service to tenants, residents, and food hall operators; respond to requests promptly.

Skills

Budgeting & forecasting

Financial analysis

Leadership

Communication

Education

Bachelor's degree (preferred)

Advanced education or professional designation (asset)

Tools

Yardi 7S

Job description

Salary Range: $160,000.00 To $190,000.00 Annually

We are a Canadian real estate developer and investment group with a diversified portfolio spanning residential, commercial, and hospitality assets across North America. With over 65 years of experience and more than 23 million square feet owned, managed, or in development, we bring an integrated approach to creating places that endure. Guided by a commitment to making a meaningful difference, we build relationships that shape communities and drive long-term value. Our business spans development, investment, property management, and capital partnerships—each grounded in a shared purpose and a values-led culture defined by integrity, entrepreneurship, and respect. From a single building on Alberni Street to a growing portfolio of transformative projects, we continue to evolve while staying true to our roots as a family-led company. As we look ahead, we remain focused on enhancing life from within—creating spaces, experiences, and partnerships that stand the test of time.

General Manager, Property Management is a business leader responsible for overseeing the operational efficiency, financial performance, and overall tenant and customer experience of Mirvish Village, a large-scale mixed-use property in Toronto. The role is accountable for developing and executing business plans, optimizing asset value, and ensuring alignment with ownership objectives across all property management functions. Working closely with the Director of Food & Beverage and other key stakeholders, the General Manager will also support a coordinated approach to the property’s food hall, bar, and kitchen operators to ensure a seamless customer experience and alignment with the property’s overall objectives.

This positing is for a newly created position.

Key Responsibilities

• Oversee the preparation and management of operating and capital budgets, monitor financial performance against budget, and address variances.


• Oversee rent collection, arrears resolution, and financial reporting, ensuring financial information is accurate, timely, and supports decision-making.


• Drive net operating income through cost control, revenue optimization, and regular reporting to ownership and key stakeholders.


• Ensure the property is maintained to a high standard and compliant with applicable regulatory requirements.


• Manage vendor relationships, including security, janitorial, maintenance, contractors, and other service providers.


• Oversee maintenance, repairs, capital projects, landlord work, base building upgrades, and tenant improvements to ensure timely and cost-effective delivery.


• Coordinate with residential leasing and building operations on move-ins, move-outs, suite turnover schedules, suite readiness, and handoffs between leasing and operations teams.


• Deliver superior service to commercial tenants, residential residents, and food hall operators by responding to requests and concerns in a timely and professional manner.


• Oversee the coordination of food hall tenants and bar operations, supporting operating standards, programming, marketing, activations, and compliance with health, safety, and licensing requirements.


• Provide leadership to the property team, establish and improve processes, support recruitment, training, development, communications, and performance management, and ensure a productive and safe working environment.

What You Bring

• Bachelor’s degree is preferred, ideally in Business Administration, Urban Land Economics, or a related field.


• Advanced education or a relevant professional designation is considered an asset.


• 11 to 15 years of experience managing complex mixed-use assets, including commercial and residential components.


• Strong experience in financial budgeting, reporting, analysis, cost control, and revenue optimization.


• Advanced knowledge of commercial and residential lease structures, administration, and related legal and contractual obligations.


• Strong understanding of applicable legislation and regulations in Ontario.


• Proven ability to lead and develop teams in a multi-disciplinary environment while demonstrating professionalism, accountability, and sound judgement.


• Excellent verbal and written communication skills with the ability to build positive and professional relationships with owners, tenants, residents, operators, vendors, and internal stakeholders.


• Experience with Yardi 7S is preferred.

Additional Information

Peterson is committed to providing accommodations throughout the recruitment and selection process in accordance with applicable accessibility and human rights legislation. If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.

Peterson may use artificial intelligence tools to support parts of the recruitment process, such as screening and assessment. These tools help our team review applications while final hiring decisions are made by Peterson’s hiring team.