General Manager

Chartwell Retirement Residences; Kamloops; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Leadership development

Inclusive workplace culture

Job summary

Chartwell Master Care LP is seeking a General Manager to lead senior residence operations, ensuring safe, welcoming environments for residents and staff. The role oversees all departments, quality of care, budgets, and occupancy growth.

You will mentor managers, ensure regulatory compliance, and drive strategic planning, culture-building, and community engagement to uplift resident lives.

Qualifications

• Minimum two years in a leadership role within retirement or hospitality industries.
• Strong skills in operations, leadership, financial planning, and customer relations.
• Graduate degree or diploma in nursing, social work, gerontology, hospitality, or business.
• Excellent communication, interpersonal, and problem-solving abilities.
• Self-directed, accountable, and effective at building collaborative teams.
• Strong organizational and multitasking capabilities in a dynamic environment.
• Proficiency with Microsoft Office and residence management systems.
• Ability to assess, plan, and implement processes for resident care and staff development.
• Knowledge of provincial health regulations and retirement residence legislation.

Responsibilities

• Provide leadership to ensure smooth operations across all departments.
• Oversee high-quality care, services, and programs that support resident wellness and satisfaction.
• Lead, mentor, and support department managers and staff.
• Ensure compliance with health, safety, and legislative standards while monitoring quality assurance.
• Manage budgets, monitor financial performance, and support occupancy growth.
• Foster community engagement, address resident/family concerns, and contribute to strategic planning and culture-building.
• Collaborate with leadership team and participate in Manager on Duty rotation.

Skills

Leadership

Operations management

Financial planning

Customer relations

Communication

Problem solving

Team building

Organizational skills

Education

Post-secondary diploma or degree in nursing, social work, gerontology, hospitality, or business

Tools

Microsoft Office

Residence management systems

Job description

The Opportunity

Are you a passionate and driven leader with a commitment to enhancing the lives of seniors? As a General Manager at Chartwell, you will play a key leadership role in creating a vibrant, welcoming, and safe environment for residents and staff alike. You’ll oversee all aspects of residence operations.

What You’ll Do

• Provide leadership to ensure smooth operations across all departments
• Oversee high-quality care, services, and programs that support resident wellness and satisfaction
• Lead, mentor, and support department managers and staff
• Ensure compliance with health, safety, and legislative standards while monitoring quality assurance
• Manage budgets, monitor financial performance, and support occupancy growth
• Foster community engagement, address resident/family concerns, and contribute to strategic planning and culture-building
• Collaborate leadership team to ensure smooth operations and participate in the Manager on Duty rotation

What You’ll Bring

• Minimum two years in a leadership role within the retirement or hospitality industry
• Proven skills in operations, team leadership, financial planning, and customer relations
• Graduate of a post-secondary diploma or degree program in nursing, social work, gerontology, hospitality, or business
• Excellent communication, interpersonal, and problem-solving abilities
• Self-directed, accountable, and effective at building collaborative teams
• Strong organizational and multitasking capabilities in a dynamic environment
• Proficient in Microsoft Office and residence management systems
• Ability to assess, plan, and implement processes for resident care, staff development, and operational efficiency
• Knowledge of provincial health regulations and retirement residence legislation
• Familiarity with budgeting, occupancy strategies, and marketing approaches
• Valid Driver’s License, or reliable means of transportation

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to work flexible hours including some evenings and weekends
• Must be prepared to respond to emergency situations
• Some travel may be required
• Comfort using AI and other digital platform systems and tools to support daily work
• Clear Criminal Background Check, VSS and TB Test where required