General Manager

Altitude Trampoline Park; Hamilton; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a vibrant and dynamic team at a forward-thinking entertainment venue! This role involves leading a diverse team, ensuring exceptional guest experiences, and driving business growth through effective management. You will oversee operations, maintain high standards, and implement strategies that foster a positive work environment. If you are passionate about people management and community engagement, this is an exciting opportunity to make a significant impact in a fun and energetic setting. Bring your leadership skills and creativity to enhance guest experiences and drive success!

Qualifications

• 5+ years of management experience in entertainment or food and beverage.
• Strong leadership and organizational skills required.

Responsibilities

• Manage operations and financial reporting for the facility.
• Recruit, train, and develop a diverse team for success.

Skills

Team Management

Leadership

Time Management

Sales Strategy

Guest Services

Conflict Resolution

Budget Management

Education

Food Safety Certification

CPR/First Aid Certification

Job description

Job Description

General Responsibilities

1. Work with and support the owner & direct reports.
2. Coach and develop a large and diverse team through clear written and verbal communication.
3. Manage all facets of the operation, including regular financial reporting.
4. Establish and uphold Altitude standards and compliance.
5. Create and implement strategies for business growth.
6. Oversee Altitude's processes around inventory and reporting responsibilities.
7. Oversee labor and spending for the entire facility, within the park's guidelines.
8. Track all spending and ensure it is accounted for and in accordance with the park's policies.
9. Develop the team by establishing profitability goals and rewarding positive behavior.

People Management

1. Recruit and hire talent.
2. Set and uphold expectations of accountability, maintaining brand standards.
3. Ensure execution of training programs to enable team success and positive guest experiences.
4. Create a work environment that promotes staff retention and conflict resolution.
5. Maintain appropriate staffing levels considering team member well-being.
6. Ensure a positive guest experience by applying our SMILES philosophy.
7. Identify and develop high-potential staff for greater responsibilities or promotions.

Sales and Community Engagement

1. Implement sales and marketing plans in collaboration with the support center team.
2. Manage the budget and business plan to meet or exceed financial goals, adjusting as needed.
3. Maintain positive community relationships and participate in local events.
4. Promote membership sales.
5. Set, communicate, and monitor departmental goals and accountability.

Guest Services

1. Create an on-brand guest experience through superior operations.
2. Oversee park cleanliness, audits, and inspections.
3. Ensure compliance with policies, standards, and procedures.
4. Maintain high visibility in guest areas during peak times.
5. Regularly walk through the park to check cleanliness, maintenance, and signage.
6. Collect guest feedback for management and team development.
7. Follow safety and incident reporting guidelines.

Qualifications and Skills

1. Minimum of 5+ years managing a team in entertainment or food and beverage environments.
2. Food safety or alcohol certification required.
3. CPR/First Aid certification is a plus.
4. Strong leadership, organization, and time management skills.
5. Ability to recruit, motivate, develop, retain, and promote talent.
6. Availability to work days, nights, weekends, and holidays as required.
7. Ability to operate in a fast-paced environment with distractions.
8. Ability to lift and carry over 50 pounds regularly.
9. Proven ability to achieve budgeted financial results.
10. Act as a mentor and lead by example.
11. Maintain a professional appearance and demeanor.