General Manager

Germain Hôtels; Calgary; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Special hotel rates for Germain Hotels

State-of-the-art gym at workplace

Autonomy and growth opportunities

Job summary

Germain Hotels is seeking a General Manager in Canada to lead hotel operations and drive financial performance while delivering memorable guest experiences. The role focuses on mobilizing teams, upholding Germain Hotels’ values, and elevating service standards across departments.

You will coach, develop, and manage staff performance, engage with the community, and contribute to strategic growth. A diploma or degree in management is required with 5–10 years of leadership experience in hotels.

Qualifications

• Diploma in hotel management or bachelor’s degree in management.
• 5–10 years’ experience as a general or operations manager in a hotel, including F&B and luxury/boutique settings.
• Ability to coach, inspire, and mobilize teams; strong customer service mindset.

Responsibilities

• Manage all aspects of hotel operations in line with Germain Hotels culture and values.
• Motivate the team to exceed targets for guest satisfaction and financial results.
• Stimulate organizational growth and improve overall performance.
• Support, coach, develop, and manage team performance through formal and informal means.
• Be active in the community to increase awareness of the property and Germain Hotels.

Skills

Team leadership

Coaching

Customer service

Analytical skills

Time management

Education

Diploma in hotel management or bachelor's degree in management

Job description

Your passion for the hotel industry is matched only by your leadership skills

Are you inspired by the desire to mobilize people around objectives that are consistent with your values? We're looking for a General Managerwho leads by example, ensuring that the activities and operations of a hotel complex lead to optimal financial performance and a memorable experience for our guests. This hands-on manager contributes directly to creating a strong synergy within the hotel team and uses the art of unreasonable hospitality to run smooth operations.

WHAT YOU'LL DO

• Manage all aspects of hotel operations in line with Germain Hotels culture and values.
• Motivate the team to exceed targets for guest satisfaction and financial results.
• Stimulate organizational growth.
• Support, coach, develop, and manage team performance through formal and informal means.
• Be active in the community to increase awareness of the property and Germain Hotels.

WHAT YOU'LL BRING

• Diploma in hotel management or bachelor's degree in management
• 5 to 10 years' experience as a general or operations manager in a hotel - experience in food and beverage management as well as in luxury or boutique hotels
• Natural ability to coach, inspire, and mobilize teams
• Professionalism, enthusiasm, initiative, and customer service skills
• Good analytical skills and ability to manage time and priorities

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. And more!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.