General Help Tim Hortons Full Time

COMPASS GROUP CANADA; Canada; On-site; CAD 1,653,000 - 2,204,000; Part time

Benefits offered by this job

Health benefits

Great workplace culture

Training opportunities

Job summary

COMPASS GROUP CANADA is seeking a General Help at Tim Hortons to provide friendly service, prepare food and beverages, and maintain cleanliness and safety standards. This on-site role emphasizes accurate record-keeping and teamwork within a fast-paced cafe environment.

The position supports daily operations with responsibilities such as stocking, handling transactions in the Dynamify system, and ensuring compliance with health and safety policies.

Qualifications

• Must be fluent in English.
• Must be able to work legally in the country for at least one year.
• Carefully prepare food and beverages according to customer specifications.
• Provide outstanding customer service.
• Follow health, safety and quality assurance policies.

Responsibilities

• Prepare food and beverages per customer specs.
• Serve guests with outstanding service.
• Sanitize high touch surfaces every two hours.
• Refill coffee beans and maintain condiment station.
• Record sales using the Dynamify system.
• Perform fridge/freezer checks and HSQA logs.
• Open/close daily checklists and reports.
• Interact with coworkers to meet company standards.
• Maintain FIFO/FEFO inventory practices.

Skills

Customer service

Food preparation

Sanitation

Cash handling

Time management

English fluency

Tools

Dynamify system

Job description

Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy

Job Title: General Help / Tim Hortons

Reports To: Assistant Manager / GM

ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following.

• Carefully prepare food and beverages according to customer specifications.
• Serve guests using principles of outstanding customer service.
• Sanitizes all high touchpoint surfaces every two hours, or when soiled visibly.
• Refill the coffee machine hopper with coffee beans.
• Checks, cleans and refills the condiment station as required.
• Maintains accurate records of discarded or diverted items, including removal of the items to the designated storage area.
• Keeps items stocked based on sales volume.
• Acts with purpose and intention – uses effective time management skills.
• Interact with customers and resolve customer complaints politely and promptly.
• Use the Dynamify system to record sales and transactions, including recording payment.
• Checks all items within the assign area for expiration weekly and removed items that are past their best before date; follows FIFO and FEFO procedures at all times.
• Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
• Must interact with co-workers in order to ensure compliance with company service standards, and company inventory and cash control procedures.
• Must follow all health and safety and quality assurance company policies at all times.
• Responsible for opening and/or closing the checklist, as well as necessary reports
• Must be able to clean the area with precision up to required standards.
• Must be fluent in English.
• Must be able to work in the country legally for a year minimum.

Other duties may be assigned as required.

Weekly

• Attend weekly safety talk meeting.
• Complete the weekly cleaning checklist.
• Complete weekly station inventory.
• Complete the weekly cleaning checklist.
• Complete all required 24/7 training.
• Complete all required Tim Hortons training

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.