Garden Centre Store Manager: Lead Growth & Guest Experience

Sheridan Nurseries; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Sheridan Nurseries Etobicoke Garden Centre is seeking a Store Manager to lead operations, drive sales, and develop a high-performing team. You will oversee budgeting, guest service excellence, and store presentation across the season, ensuring safety and profitability.

The role requires strong leadership, analytical thinking, and a track record of managing budgets and KPIs. Availability for evenings, weekends, and peak seasons is expected in this on-site position.

Qualifications

• 5+ years of progressive retail leadership experience with responsibility for sales, labour management, inventory control, and business performance.
• Proven ability to lead high-performing teams and deliver financial results.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills.
• Experience managing budgets, labour costs, and key performance metrics.
• Proficiency with retail technology, reporting, and business systems.

Responsibilities

• Business Performance & Financial Management: Achieve sales, gross margin, labour, shrink, and profitability targets; analyze financial results and KPIs; develop and execute store business plans; drive labour productivity; monitor expenses while maintaining guest service standards.
• Leadership & Team Development: Build, coach, and develop a high-performing leadership and sales team; foster accountability and continuous development; recruit, onboard, train, and retain top talent; identify future leaders; lead through visibility and communication; promote teamwork, inclusion and retention.
• Guest Experience: Deliver an exceptional and consistent guest experience aligned with Sheridan Nurseries' values; ensure staff are knowledgeable and engaged; resolve customer concerns professionally while maintaining relationships.
• Operational Excellence: Ensure safe, efficient operations; oversee inventory, merchandising, receiving, seasonal transitions, and loss prevention; maintain store presentation and cleanliness.
• Continuous Improvement: Challenge processes, simplify work, improve efficiency, and reduce costs; foster a culture of innovation and practical solutions; monitor processes and implement improvements.

Skills

Leadership

Sales & Growth

People Development

Budgeting & Financial Analysis

Communication

Job description

Sheridan Nurseries Etobicoke Garden Centre is seeking a Store Manager to lead operations, drive sales, and develop a high-performing team. You will oversee budgeting, guest service excellence, and store presentation across the season, ensuring safety and profitability.

The role requires strong leadership, analytical thinking, and a track record of managing budgets and KPIs. Availability for evenings, weekends, and peak seasons is expected in this on-site position.