General Manager - Etobicoke SmartCentre

Gap Inc.; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead store teams and deliver a profitable business plan in a Toronto location. You will drive sales growth, manage Customer Operations, Merchandising, Product Operations, and talent development to deliver a best-in-class customer experience.

As the General Manager, you will coach behaviors, build capabilities, and implement standards across operations. The role requires strong leadership, results delivery, and the ability to adapt to store needs and

Qualifications

• 3-5 years of retail experience leading others.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• College degree preferred.
• Ability to travel as required.
• Lift/carry up to 30 lbs.
• Flexible schedule including nights, weekends, holidays.

Responsibilities

• Analyze results, identify opportunities and drive KPIs with leadership.
• Forecast and schedule to drive profitable sales.
• Manage store budget for daily operations in support of the P&L.
• Build productive teams through sourcing, selecting and developing people.
• Coach and provide feedback on performance.
• Teach and train to build capabilities.
• Lead implementation of Standard Operating Procedures and initiatives.
• Create an inclusive environment.
• Maximize efficiencies and productivity through action plans.
• Perform Service Leader duties.
• Represent the brand and monitor competitors.
• Promote community involvement.
• Leverage OMNI to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Retail leadership

People management

Communication

Time management

Planning and prioritization

Business acumen

Flexibility

Education

College degree or equivalent

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You’ll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills