Guest Service - Toronto

Sheridan Nurseries; Toronto; On-site; CAD 21,000 - 28,000; Full time

Job summary

Sheridan Nurseries in Toronto is seeking Guest Service Associates for seasonal, full or part-time roles. You will engage with guests, help with carry-out and loading, and maintain plant material while delivering excellent service. The position requires a friendly demeanor, sales aptitude, and willingness to learn.

You will greet customers, promote add-ons, assist with stocking, and work with the team to ensure store readiness and safety. Weekend and holiday shifts are common.

Qualifications

• Friendly, outgoing and personable with enthusiasm for providing excellent customer service.
• Passionate about sales and product offerings.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Willingness to learn and grow within Sheridan Nurseries.

Responsibilities

• Actively sell our guests the complete solution while providing exceptional customer service.
• Greet guests as they enter the store and ensure their needs are looked after.
• Promote related sales, marketing, and merchandising initiatives.
• Water and maintain live plant material and stock products as required.
• Support store team in service excellence, cleanliness, safety and policy compliance.
• Assume other duties as assigned.

Skills

Customer service

Sales

Team player

Job description

Employment Opportunity

Sheridan Nurseries Toronto is actively searching for:

Guest Service Associates

Seasonal, Full or Part Time

About the Job:

Our Garden Centre Sales Associates provide our guests with a high level of service and actively engage with our guests to ensure that they are sold the complete solution for all of their purchases. Associates will also assist with the carry-out and loading of guest purchases as required, as well as with the overall upkeep of our product, including re-stocking, watering and maintaining plant material.

Regular duties of these positions include actively selling department product, including suggesting all relevant add-ons and explaining the benefits of these products, actively supporting and promoting sales, marketing, and merchandising initiatives, and providing our guests with an exceptional shopping experience. The successful candidate will be friendly, personable, outgoing, and enthusiastic with a strong work ethic and existing knowledge of our products and a willingness to learn and grow.

Your Accountabilities:

• Responsible for actively selling our guests the complete solution while providing exceptional customer service in all aspects, including offering carry-out assistance with their purchases, and loading or unloading product as required.
• Greet guests as they enter the store and ensure that their needs are looked after.
• Actively promotes all related sales, marketing, and merchandising initiatives.
• Assist with watering and maintaining live plant material and stocking of product as required.
• Participate with the store team in achieving all aspects of service excellence, store readiness, cleanliness, safety and compliance with all Sheridan Nurseries policies and standards.
• Assist with other duties as assigned.

Minimum Wage

Knowledge, Skills and Abilities:

• Friendly, outgoing and personable with an enthusiasm for providing excellent customer service, ensuring that all guests are cared for equally in and in accordance with the standards of Sheridan Nurseries.
• Passionate about sales and our product offerings is a must.
• Hard working with the ability to follow direction and take initiative when needed, working both independently and as part of a team.
• Ability to work in a fast-paced environment, handling multiple tasks and requests while setting priorities.
• Highly flexible with strong interpersonal skills and a willingness to learn.
• Previous retail experience and/or related horticultural knowledge is an asset.
• Must be legally eligible to work in Canada.
• Must be able to lift up to 50lbs. Standing up for the majority of the shift with bending and squatting at various times is required.
• This role will require the flexibility to work a variety of shifts including weekends and holidays as scheduled.

Our Vision, Mission, & Values:

At Sheridan Nurseries we aim to delight our associates, guests, and business partners in everything we do. Independently owned and operated for over 100 years, we are committed to growing the highest quality plants at our local farms, curating the best-in-class home, garden, and lifestyle products and services, delivering unrivaled guest service and satisfaction, and providing meaningful and rewarding careers to our employees. We always strive to inspire and share our knowledge, passion, and expertise to build confidence, loyalty, and trust, while protecting our planet with industry leading environmentally sustainable initiatives and giving back to our local communities and charities.

Our vision is “To inspire people to never stop growing”.

At Sheridan we seek people who will continually strengthen our culture. We work hard to ensure our culture is something we feel proud of and allows us to bring our best selves to work every day.And a great culture starts with values.We have clearly defined values which are embedded in everything that we do so that they are lived and breathed daily.

If you share our values of:

1. Doing what’s right
2. Being performance driven
3. Learning and together
4. Being externally focused
5. Having bias for action

Then we have a position for you!

We thank all applicants for their interest however only those selected for an interview will be contacted.

If selected, please advise if you require special accommodation to attend the interview.

This job posting is for an existing vacancy within our organization.