Gaming Field Service Technician – Ottawa

Light & Wonder; Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

Light & Wonder is seeking a customer-facing Field Service Technician to install, maintain, and troubleshoot gaming equipment at casino sites and for regional operators. This Ottawa-area role requires hands-on electrical/electronic skills, ability to read schematics, and strong customer relations.

Travel to other facilities within the department may be required. Must be 21+, hold a valid driver’s license, and be willing to obtain gaming licenses as required.

Qualifications

• Must be at least 21 years of age.
• Valid driver’s license required; gaming licenses may be required.
• 1 year experience in assembly, testing, and repair of electronic gaming devices, or 6 months plus gaming school certificate.
• Ability to troubleshoot to assembly level.
• Basic knowledge of electricity, electronics, and mechanics of gaming devices.
• Basic network knowledge and troubleshooting.
• Able to lift and carry 50 lbs regularly.
• Read and understand schematics and service manuals.
• Able to work with limited supervision on conversions/installations.

Responsibilities

• Perform preventative maintenance on EGMs, ETGs, and equipment per standards.
• Verify proper operations of EGMs/ETGs via tests and settings.
• Navigate MT daily to check EGM status.
• Prepare accessories for installations per change orders.
• Complete incident reports per standards.
• Maintain detailed maintenance records and logs.
• Adhere to Field Service procedures and safety guidelines.
• Keep tools and equipment in safe, proper condition.
• Stay updated with advisories and eLearning.
• Coordinate with management on issues as they arise.

Skills

Electrical basics

Electronics troubleshooting

PC operation

Microsoft Office

Customer relations

Problem-solving

Valid driver’s license

Education

High school diploma or equivalent

Electronics training (college level)

Job description

Light & Wonder is seeking a customer-facing Field Service Technician to install, maintain, and troubleshoot gaming equipment at casino sites and for regional operators. This Ottawa-area role requires hands-on electrical/electronic skills, ability to read schematics, and strong customer relations.

Travel to other facilities within the department may be required. Must be 21+, hold a valid driver’s license, and be willing to obtain gaming licenses as required.