Field Service Technician

Light & Wonder; Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

Light & Wonder is seeking a customer-facing Field Service Technician to install, maintain, and troubleshoot gaming equipment at casino sites and for regional operators. This Ottawa-area role requires hands-on electrical/electronic skills, ability to read schematics, and strong customer relations.

Travel to other facilities within the department may be required. Must be 21+, hold a valid driver’s license, and be willing to obtain gaming licenses as required.

Qualifications

• Must be at least 21 years of age.
• Valid driver’s license required; gaming licenses may be required.
• 1 year experience in assembly, testing, and repair of electronic gaming devices, or 6 months plus gaming school certificate.
• Ability to troubleshoot to assembly level.
• Basic knowledge of electricity, electronics, and mechanics of gaming devices.
• Basic network knowledge and troubleshooting.
• Able to lift and carry 50 lbs regularly.
• Read and understand schematics and service manuals.
• Able to work with limited supervision on conversions/installations.

Responsibilities

• Perform preventative maintenance on EGMs, ETGs, and equipment per standards.
• Verify proper operations of EGMs/ETGs via tests and settings.
• Navigate MT daily to check EGM status.
• Prepare accessories for installations per change orders.
• Complete incident reports per standards.
• Maintain detailed maintenance records and logs.
• Adhere to Field Service procedures and safety guidelines.
• Keep tools and equipment in safe, proper condition.
• Stay updated with advisories and eLearning.
• Coordinate with management on issues as they arise.

Skills

Electrical basics

Electronics troubleshooting

PC operation

Microsoft Office

Customer relations

Problem-solving

Valid driver’s license

Education

High school diploma or equivalent

Electronics training (college level)

Job description

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

This role will cover the Ottawa area and region.

Are you ready to level up your career? At Light & Wonder, we are committed to making the best games in the world. We are looking for smart, passionate, and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people. As a member of our award-winning Field Service team, you will be instrumental in installing, maintaining and troubleshooting our award-winning games at our customer sites. If you are ready to play… come join us and let’s make games!

In this Customer facing role you will....

• Perform Preventative maintenance on EGM’s (Electronic Gaming Machines), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
• Ensure proper operations of the EGM’s, and ETG’s via diagnostic tests, software settings, and functional testing
• Navigate Management Terminal (MT) daily to verify EGM’s status
• Where applicable, assemble and prepare accessories for installations per change order.
• Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
• Complete required maintenance records in a clear and precise manner
• Complete detailed daily/weekly tech logs
• Adhere to L&W's Field Service established standards, policies, and procedures
• Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)
• Ensures all tools and equipment used are kept in proper, safe, and working condition
• Stay current with all Light & Wonder Field Advisories and eLearning
• Review customer issues with management, and technical lead as they arise

Qualifications:

• Must be at least 21 years of age, maintain a valid driver’s license, and be able to obtain and maintain gaming licenses as required
• One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.
• Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level
• Basic knowledge of electricity, electronics, and mechanics of gaming type devices
• Basic understanding of network communication, and network troubleshooting
• Must be able to lift and carry 50 lbs. on a regular basis for short distances
• Transport heavy equipment using proper moving devices
• Demonstrate safe and proper use of hand tools and power tools
• Basic knowledge of PC operation, and security risks relating to PC operation
• Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point)
• Ability to read and understand Light & Wonder schematics and service manuals
• Able to prepare conversion projects or installations with limited or no supervision
• Ability to maintain good customer relations, both internally and externally
• Basic knowledge of current Light & Wonder gaming devices to the assembly level
• Good problem-solving skills
• Travel requirements may include working at other facilities within our department

Education:

High school diploma or equivalent.

College level electronics training helpful.

Work Conditions: The working conditions are representative and typical of similar jobs in comparable organizations.

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.