Customer Care Specialist, Multichannel Support

Intercity Packers Ltd.; Edmonton; On-site; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

RRSP matching

Profit sharing

EFAP

Job summary

Gordon Food Service in Canada is seeking a Customer Care Generalist to deliver friendly service via phone, email, SMS and chat. You will process orders, assist with delivery coordination, and handle credits and invoicing while supporting recalls communications.

Ideal candidates will have a high school diploma with 1 year in customer service, plus a degree in business/sales/marketing preferred. The role offers a comprehensive benefits package and opportunities for advancement.

Qualifications

• High school diploma plus 1 year experience in inside sales or customer service.
• Bachelor degree in Business, Sales or Marketing preferred.
• Strong communication, time management and organizational skills.
• Ability to multitask and work independently or in a team.
• Customer-focused with problem-solving abilities.

Responsibilities

• Provide friendly and efficient customer service via phone, email, SMS and chat.
• Process orders and assist with delivery coordination and issue resolution.
• Identify appropriate credits and process invoices/credit memos as needed.
• Support recalls communications and coordinate with relevant departments.
• Mentor new Customer Care Generalists and participate in ongoing training.

Skills

Communication skills

Attention to detail

Time management

Multitasking

Independent/Team work

Customer service mindset

Education

High school diploma

Bachelor degree (Business/Sales/Marketing)

Job description

Gordon Food Service in Canada is seeking a Customer Care Generalist to deliver friendly service via phone, email, SMS and chat. You will process orders, assist with delivery coordination, and handle credits and invoicing while supporting recalls communications.

Ideal candidates will have a high school diploma with 1 year in customer service, plus a degree in business/sales/marketing preferred. The role offers a comprehensive benefits package and opportunities for advancement.