Customer Care Representative

Activate; Winnipeg; On-site; CAD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive wage

Casual dress code

Free game play and employee discounts

Employee assistance program

On-site parking

Job summary

Activate is seeking a part-time Customer Care Representative to join our North American support team at our Head Office in Winnipeg. The role offers up to 25 hours per week with shifts spanning weekdays and weekends.

You will handle inquiries across phone, chat, email and social channels, aiming to boost satisfaction and retention. Strong English communication and 40 WPM typing are required; familiarity with ticketing systems like Freshdesk is a plus.

Qualifications

• Excellent communication skills in written and oral English; French considered an asset.

Responsibilities

• Act as the first point of contact for all customer inquiries for all locations.
• Answer inbound and place outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
• Answer customer questions, resolve complaints, or create appointments through a variety of channels including phone, chat, email, and social media with speed and professionalism.
• Take care of complex customer inquiries and problems, having experience and advanced knowledge.
• Draft status reports on customer service issues.
• Data entry and research as required to troubleshoot customer issues.
• Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell services.
• Other tasks and duties as assigned

Skills

Communication

Typing speed 40 WPM

Freshdesk experience

Shift flexibility

Tools

Freshdesk

Job description

Activate is a tech company known for creating Canada's first full-scale interactive gaming facility. We are experiencing significant expansion and are looking to add Customer Care Representative to our growing operations team. A successful applicant will work independently or with a small team to support our North American customers.

This job posting is for an existing vacancy. This is a part-time, permanent position based at our Head Office in Winnipeg, located at 1099 Wilkes Avenue, Unit 11. The role will be scheduled up to 20-25 hours per week with varying shifts, spanning weekdays and weekends.

Duties and Responsibilities

• Act as the first point of contact for all customer inquiries for all locations
• Answer inbound and place outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention
• Answer customer questions, resolve complaints, or create appointments through a variety of channels including phone, chat, email, and social media with speed and professionalism
• Take care of complex customer inquiries and problems, having experience and advanced knowledge
• Draft status reports on customer service issues
• Data entry and research as required to troubleshoot customer issues
• Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell services, and may require considerable adaptation in response to the particular customer in order to achieve success
• Other tasks and duties as assigned

Qualifications

• 2 or more years of previous experience in a similar role is required
• Excellent communication skills in written and oral English, French considered an asset
• Ability to type at least 40 WPM
• Experience with Freshdesk or other ticketing systems would be considered an asset
• Willingness to work as early as 9 am and as late as 10 pm, depending on shift
• Access to reliable transportation during the mentioned hours

Perks

• Competitive wage
• Casual and comfortable dress code
• Free game play and employee discounts
• Employee assistance program
• On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

About Activate

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.