FX Production Support Consultant

Open Systems Technologies; Mississauga; On-site; CAD 85,000 - 115,000; Full time

Job summary

Open Systems Technologies in Mississauga, Canada seeks an experienced Application Support Senior Analyst to provide technical and business support for FX derivatives and risk applications. You will ensure day-to-day operations, drive stability, and collaborate with traders and technology teams to resolve issues and improve processes.

The role involves monitoring, risk assessment of production issues, documentation, and assisting in releases.

Qualifications

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications, batch management and monitoring tools.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

Responsibilities

• Provide quick resolutions to application issues and drive stability, efficiency and effectiveness.
• Maintain and support production applications and operating environments.
• Perform start-of-day checks and regional handovers.
• Participate in application releases from development to production.
• Engage in post-implementation analysis to ensure system design and functionality.

Skills

Experience in App Support

Communication

Analytical skills

Issue tracking & reporting

Learning programming languages

Workload planning

Independent judgment

Stakeholder SME

Tools

Linux

SQL / Database

Networking

Scripting language

Monitoring tools

Batch management tools

Issue tracking tools

Job description

• The Application Support Senior Analyst provides technical and business support for users of Client's Foreign Exchange (FX) Derivatives and Risk Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalates to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.

Recommended Qualifications:

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications , batch management and monitoring tools.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills in Linux, Database/SQL, Networking , and basic understanding of any scripting language.
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders