Funeral Services Assistant: Compassionate Ops Support

Service Corporation International; Rosemère; On-site; CAD 33,000 - 42,000; Full time

Job summary

Service Corporation International is seeking a Funeral Services Assistant to support funeral operations and interact with client families. The role includes administrative tasks, answering inquiries, coordinating with funeral home staff, and assisting at services and ceremonies as required.

Candidates should have strong customer service experience, basic MS Office skills, and a valid driver's license. Weekend and evening availability may be required to support service schedules.

Qualifications

• High school diploma or equivalent.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases; ability and willingness to learn required.
• Valid province driver’s license with an acceptable driving record.

Responsibilities

• Prepare services, including setup of floral arrangements, chairs, caskets, urns, photos and keepsakes; ensure proper care and storage of items.
• Prepare documents related to services, cremations, maintenance as directed by management.
• Assist with dressing and handling remains and crematorium operations as permitted by law.
• Perform office duties: answer phones, operate fax, computer, multi-line phone system, debit machine, typewriter, postage meter and scale, stereo/video system.

Skills

Customer service

Communication

Teamwork

Compassion

Attention to detail

Education

High school diploma

Equivalent

Tools

MS Office

Databases

Job description

Service Corporation International is seeking a Funeral Services Assistant to support funeral operations and interact with client families. The role includes administrative tasks, answering inquiries, coordinating with funeral home staff, and assisting at services and ceremonies as required.

Candidates should have strong customer service experience, basic MS Office skills, and a valid driver's license. Weekend and evening availability may be required to support service schedules.