Functional Analyst School of Continuing Education

MacEwan University; Edmonton; On-site; CAD 53,000 - 79,000; Full time

Job summary

MacEwan University is seeking a Functional Analyst for a full-time, 12-month term opportunity. The role involves enhancing the ERP/Student Information System to support Continuing Education programming, requiring strong analytical and communication skills. The position offers a competitive salary and encourages applications from diverse candidates.

Qualifications

• Minimum 2 years' experience in business planning and system analysis.
• Experience with ERP systems or relational databases is an asset.

Responsibilities

• Identify and enhance modules in the ERP/Student Information System.
• Train staff on system functionality and processes.
• Manage T2 eHelp tickets related to SCE functionality.

Skills

Communication

Problem-Solving

Analytical

Relationship Building

Education

Bachelor's Degree

Tools

PeopleSoft

Job description

Full-Time Non Recurring Term (35 hours per week) MSA Band E (Steps 1-8): $29.608 - $43.050 per hour. $53,886 - $78,351 per annum (Based on 35 hours per week). May 22, 2025

About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 19,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

MacEwan University is seeking a Functional Analyst for a full-time, 12-month term opportunity with the School of Continuing Education.

The Functional Analyst is responsible for identifying and facilitating opportunities for the development and enhancement of the different modules in the University’s ERP/Student Information System to support the institutions Continuing Education programming. You will be responsible for working with all staff in SCE Program areas as well as the Office of the University Registrar (OUR), and project staff in Information Technology Services ERP team in a collaborative and supportive role.

Key responsibilities include:

• Completing annual configuration and system testing that supports SCE operations;
• Training SCE staff in student information system functionality and business processed;
• Writing queries to support the internal business process with SCE;
• Problem solving and resolution facilitation for system defects and or system failures in relation to required business processes;
• Assuming the Functional Area subject matter expert role on the different ERP development projects being worked on by the institution on an annual basis;
• Working with the supervisor to support internal and external communication regarding new initiatives or business process changes related to new functionality being released;
• Ensuring student information system data integrity by using ad hoc or query reports to aid in necessary individual file clean-up; and
• Managing all T2 eHelp tickets submitted regarding School of Continuing Education functionality and issues related to students only registered in SCE courses and programming. This work will include troubleshooting as many issues as independently as possible or redirecting system issues to either a unit specific specialist or the ERP3 according to the ticket escalation protocol.

Skills

You will have:

• Excellent communication skills (verbal and written);
• The ability to interact professionally with a diverse group of managers, and subject matter experts;
• The ability to successfully engage in multiple initiatives simultaneously;
• Strong research and analytical skills;
• Proficiency in current industry best practices;
• Strong relationship building skills;
• Problem-Solving and structured analysis skills; and
• The drive of a self-motivated individual, eager to complete research by independently reading and analyzing various user manuals and business process documentation, along with the ability to facilitate and organize effectively.

Qualifications

• A minimum of a bachelor’s degree in a related field.
• A minimum of 2 years' experience in business planning, system analyst, research and troubleshooting complex system solutions.
• Business process management experience would be considered asset.
• PeopleSoft, Campus Solutions business knowledge (other ERP system or relational database experience will be considered) would be considered an asset.
• An equivalent combination of education and experience may be considered.

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

This position is included under the MacEwan Staff Association Collective Agreement. Please note, initial salary placement for external candidates is limited to the first five steps of the salary grid.

All qualified candidates are encouraged to apply; however,Canadians and permanent residents will be given priority.

MacEwan University is committed to fostering the principles of equity, diversity, and inclusion within our community, and we are dedicated to removing barriers that have been historically encountered and are currently experienced by some members of our society. We welcome and encourage applications from Indigenous peoples, racialized persons, visible minorities, women, persons with disabilities, sexual and gender minorities, and members of all equity-deserving groups. We believe that the diversity of our students, staff, and faculty serves as a strength of our institution and benefit to society. We are committed to ensuring full and inclusive participation for all in our community.

Accessibility Statement

We strive to provide an inclusive and barrier-free work environment, beginning with the hiring process. If you require accommodation, we want to ensure you have the support you need to showcase your abilities. Please contact [e-mail] and we will support you to the best of our ability.

Personal Information Collection Notification
Your personal information is being collected in accordance with section 33(c) of Alberta’s Freedom of Information and Protection of Privacy Act (FOIP Act). This information is protected under Part 2 of the FOIP Act and will be used to assess your qualifications for employment. Personal information such as the Curriculum Vitae / Resume and Cover Letter may be provided for viewing only to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Human Resources, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone [phone].