Business Applications Analyst- Care Access - Support

UNC REX Healthcare; Morrisville; Remote; CAD 60,000 - 80,000; Full time

Job summary

Join a leading healthcare organization as a Business Applications Analyst, where you will play a crucial role in optimizing scheduling systems across clinics. This full-time position offers the opportunity to work collaboratively with various teams, ensuring efficient patient access and operational excellence. Ideal candidates will have a Bachelor's degree and relevant experience in information systems, along with strong problem-solving and computer skills.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Three years of experience with information systems if Bachelor's degree.
• Problem-solving skills and excellent computer skills required.

Responsibilities

• Design, build, and maintain scheduling patterns in Epic.
• Collaborate with operations for visit type creation.
• Support end users across UNC owned clinics.

Skills

Problem-solving

Computer skills

Microsoft Office

Patient Scheduling

Electronic Health Record

Billing systems

Education

Bachelor's degree in Business Administration, Information System Management, Math/Science or related field

Job description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Position Description:

Serves in a cross-functional role that aids in the design, build, and maintenance of scheduling patterns and templates in Epic for all clinics and ancillaries across the healthcare system. This role collaborates with key members of operations and management to support visit type creation that works in conjunction with key scheduling components such as rules, blocks, pools, and other data elements requiredto schedule appointments. Functions as the primary liaison with the Information Services Department for dictionary support, table entries, training, drafting, maintenance, and enforcement of policies and procedures relative to registration and scheduling so as to maintain system standards promoting patient access. TheBusiness Applications Analyst will also be responsible for the recruitment and retention of Business Application Analysts and Specialists.

Epic Scheduling Build and Support

•Works closely with other Epic Core teams and Operations to build key components necessary for Cadence scheduling

•Ensures new departments joining the UNC system are built to comply with standards included in the Template Tool Policy

•Resolves Service Now Incidents and Tasks related to scheduling and template build

•Provides end user support for all UNC owned and managed clinics along with Community Connects

Template Optimization

•Establishes and provides oversight to the application of enterprise-wide standards and guidelines as well as ensure effective maintenance of scheduling guidelines.

•Offers guidance on best practices and opportunities for optimal capacity according to guidelines and standards.

•Ensure that templates are adapted to meet the needs of patients and operations as indicated by access data, patient satisfaction, and operational feedback

•Works collaboratively with clinic operations, scheduling services, call centers, revenue management and ISD to ensure effective template design.

Other Information

Other information:
Education Requirements:
● Bachelor's degree in Business Administration, Information System Management, Math/Science or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Three (3) years of progressively responsible experience working with information systems.
● If an Associate's degree: Seven (7) years of progressively responsible experience working with information systems.
● If a High School diploma or GED: Eleven (11) years of progressively responsible experience working with information systems.
Knowledge/Skills/and Abilities Requirements:

Preferred Attributes:

·Problem-solving skills, excellent computer skills including working knowledge of Microsoft Office Word, Excel, and PowerPoint

·Experience with Patient Scheduling, Electronic Health Record, and Billing systems helpful.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Care Access - Support

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$35.52 - $51.05 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.