Full Time Valet Partner

Brookstreet Hotel; Ottawa; On-site; CAD 30,000 - 42,000; Full time

Job summary

Brookstreet Hotel in Ottawa is seeking a Valet/Doorperson to create a positive first and last impression for guests. You will handle guest requirements, provide directions and information, assist with luggage, and manage valet parking with professional service at all times.

The role requires driving with a valid Ontario G-class license, a clean driving record, and availability for all shifts including weekends and evenings.

Qualifications

• Excellent communication and organizational skills.
• Full Canadian G-class Ontario Driver’s License with a clean record.
• 3 years of insured driving in Canada.

Responsibilities

• Provide consistently sensational service for all hotel guests.
• Develop a clear understanding of hotel layout to give directions to guests and services.
• Assist guests with luggage and valet parking; load/unload luggage from tour-buses and vehicles.

Skills

Communication

Organization

Multitasking

Customer service

Initiative

Clean driving record

Bilingualism

Job description

Hospitality Careers at Brookstreet Hotel – Deliver Exceptional Guest Experiences with Us

Requirements

• Excellent communication and organizational skills, able to multitask and act under pressure
• Full “G” class Ontario Driver’s License, with clean driving record (abstract required)
• 3 years of insured driving in Canada.
• Ability to drive standard
• Ability to pass a criminal record check
• Proven track record in customer service
• Ability to take initiative
• Ability to lift heavy objects and luggage (Up to 50 Pounds)
• Must be available for all shifts (Weekends, Evening, Mornings, Holidays)
• Bilingualism is an asset

Job Profile (Valet / Doorperson)

The Valet will be responsible for providing our guests with a positive first and last impression, and will provide consistently sensational service. Responsibilities will include handling guest requirements, giving accurate directions and necessary information to guests, assisting with guest luggage, providing assistance loading and unloading luggage from tour-buses and vehicles, valet parking guest vehicles, delivering messages, parcels and guest amenities. The Valet will explain the services available in the hotel and guide guests to the check-in area or direct them to their destination. Their mission is to exceed any expectations that our guests may have & provide professional guest service at all times.

• Provide consistently sensational service for all hotel guests
• Develop a good understanding of hotel layout and be able to give directions to all units and services
• Interact effectively with hotel guests and co-workers to create a positive environment
• Handle luggage for hotel guests
• Provide information regarding features of rooms, services of hotel and points of interest in the area
• Assist guests with special needs
• Attend to group arrivals and departures
• Maintain and clean luggage storage area and lobby
• Valet parking guest vehicles

Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact Human Resources at 613-271-3592. To review our AODA IASR Employment Policy please contact the Human Resources.