Full Time Valet Partner

Brookstreet Hotel Corporation; Ottawa; On-site; CAD 26,000 - 38,000; Full time

Job summary

Brookstreet Hotel Corporation in Ottawa, Ontario seeks a friendly Valet/Doorperson to create a positive first and last impression for guests. You will assist with luggage, provide directions, and ensure a smooth arrival and departure experience.

Responsibilities include loading/unloading luggage from tour buses, valet parking guest vehicles, delivering messages and guest amenities, and guiding guests to check-in and local points of interest.

Qualifications

• G class Ontario driver's license with clean abstract.
• 3 years of insured driving in Canada.
• Ability to drive a standard transmission.
• Pass a criminal record check.
• Proven track record in customer service.
• Ability to lift up to 50 pounds.
• Availability for weekends, evenings, mornings, and holidays.
• Bilingualism is an asset.

Responsibilities

• Provide consistently sensational service for hotel guests.
• Handle guest requirements and give accurate directions.
• Assist with guest luggage and loading/unloading from tour buses and vehicles.
• Valet park guest vehicles and deliver messages/amenities.
• Explain hotel services and guide guests to check-in areas and destinations.

Skills

Customer service

Communication

Multitasking

Time management

Driving

Job description

Requirements

• Excellent communication and organizational skills, able to multitask and act under pressure

• Full "G" class Ontario Driver's License, with clean driving record (abstract required)
• 3 years of insured driving in Canada.

• Ability to drive standard

• Ability to pass a criminal record check

• Proven track record in customer service

• Ability to take initiative

• Ability to lift heavy objects and luggage (Up to 50 Pounds)

• Must be available for all shifts Weekends, Evening, Mornings, Holidays

• Bilingualism is an asset

Job Profile (Valet / Doorperson)

The Valet will be responsible for providing our guests with a positive first and last impression, and will provide consistently sensational service.Responsibilities will include handling guest requirements, giving accurate directions and necessary information to guests, assisting with guest luggage, providing assistance loading and unloading luggage from tour-buses and vehicles, valet parking guest vehicles, delivering messages, parcels and guest amenities.The Valet will explain the services available in the hotel and guide guests to the check-in area or direct them to their destination. Their mission is to exceed any expectations that our guests may have & provide professional guest service at all times.

• Provide consistently sensational service for all hotel guests

• Develop a good understanding of hotel layout and be able to give directions to all units and services

• Interact effectively with hotel guests and co-workers to create a positive environment

• Handle luggage for hotel guests

• Provide information regarding features of rooms, services of hotel and points of interest in the area

• Assist guests with special needs

• Attend to group arrivals and departures

• Maintain and clean luggage storage area and lobby

• Valet parking guest vehicles