Full-time Assistant Shift Lead (CA75 Mayfair Shopping Centre)

Miniso Canada; Victoria; On-site; CAD 22,000 - 29,000; Full time

Job summary

Miniso Canada in Victoria, BC is hiring a Full-time Assistant Shift Lead at Mayfair Shopping Centre. You will support daily store operations, supervise a small team, and act as Store Manager on shift when needed.

The role emphasizes customer service, operational efficiency, and compliance with cash handling and safety policies. Flexible hours and a fast-paced retail environment are expected.

Qualifications

• Minimum of High School Graduate.
• Excellent customer service and communication skills.
• Self-driven, energetic and proactive.
• Team player with good interpersonal skills.

Responsibilities

• Ensure compliance of all cash handling standards; ensure timely processing of bank deposits.
• Provide customer-focused service; welcome customers and resolve queries and complaints; maintain customer service standards.
• Carry keys and alarm codes; perform opening and closing procedures.
• Train, develop, and coach team members; ensure accountability and compliance of all members.
• Ensure all employees are compliant with company policies: operational, human resources, loss prevention, and health & safety.
• Manage teams of up to 4 people; delegate tasks and breaks.
• Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties.
• Act as a Store Manager when in lieu of a Store Manager on shift.
• Oversee store cleanliness and maintenance as per company standard.
• Collaborate with management to organize and set up store promotions.
• Check and respond to store emails and complete assigned tasks and requests; maintain professional correspondence with respective departments.
• And any other duties as assigned

Skills

Customer service

Self-driven

Communication skills

Team leadership

Retail experience

Flexible hours

Education

High School Diploma or equivalent

Job description

Job description

We are looking for a Full-time Assistant Shift Lead to join us in our Mayfair Shopping Centre location.

Address: 3147 Douglas St, Victoria, BC V8Z 6E3

Responsibilities:

• Ensure compliance of all cash handling standards; ensure timely processing of the bank deposits
• Provide customer-focused service; welcome customers and resolve both employee and customer queries and complaints; ensure all team members are upholding the customer service standard
• Carry keys and alarm codes; perform standardized opening and closing procedures
• Train, develop, and coach team members; ensure accountability and compliance of all members
• Ensure all employees are compliant with company policies: operational, human resources, loss prevention, and health & safety
• Manage teams of up to 4 people at a time; delegate tasks and breaks
• Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties
• Act as a Store Manager when in lieu of a Store Manager on shift
• Oversee store cleanliness and maintenance as per company standard.
• Collaborate with management to organize and set up store promotions.
• Check and respond to store emails and complete assigned tasks and requests; maintain professional correspondence with respective departments.
• And any other duties as assigned

Qualifications:

• Minimum of High School Graduate
• Eligible to work in Canada
• Flexible work hours and times
• Skills & Experience Required:
• Exceptional customer service skills
• Self-driven and motivated
• Energized and outgoing
• Proactive and organized
• Excellent communications and interpersonal skills
• Team player
• Experience in Retail stores is an asset