Retail Supervisor

Fraser-Valley-Building-Supplies-1; Trail; Presencial; CAD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Extended health benefits package

RRSP matching program

Growth opportunities within the firm

Ongoing learning and development

Employee discount after three months

Employee and Family Assistance Program

Descripción de la vacante

Fraser Valley Building Supplies is seeking an experienced Retail Supervisor to lead our store floor operations, develop a strong team, and ensure top-tier customer service.

You will be visible on the floor, open and close the store, mentor staff, and partner with the Store Manager to drive sales and daily efficiency.

If you thrive in a fast-paced retail environment and value community in your work, join a team that's proud of where they work and who they serve.

Formación

• Minimum 2 years of retail sales associate experience.
• 1-2 years of supervisory or team leadership experience.
• Ability to lead and develop a team with confidence and care.
• Strong customer service skills and commitment to delivering an exceptional experience.
• Availability for days, evenings, and weekends.
• Proficiency with retail systems and reporting tools is an asset.

Responsabilidades

• Lead your team to build relationships with customers and deliver exceptional service every shift.
• Managing associate performance through development, coaching, recognition, and ongoing feedback.
• Monitoring daily team activities and providing guidance whenever needed.
• Ensuring department staffing levels meet business needs; follow up on call-ins and replacements as required.
• Assisting with employee recruitment, orientation, promotion, retention, and termination activities.
• Maintaining your assigned department to a high standard with strong merchandising and 100% in-stock position.
• Making recommendations on inventory, overhead organization, and cross-merchandising to drive sales.
• Reviewing reports on sales, open orders, transfers, and open purchase orders.
• Communicating store sales, events, and promotional activities to your team.
• Completing regular store walks to identify service or security gaps and address operational needs.
• Opening and closing the store responsibly, including security of keys and alarm codes.

Conocimientos

Customer service

People leadership

Coaching & development

Organizational skills

Attention to detail

Integrity & confidentiality

Flexible schedule

Retail systems

Herramientas

POS systems

Descripción del empleo

Were a team that puts customers first, invests in our people, and takes pride in being part of the local community. Were looking for an experienced retail leader who leads by example, genuinely cares about their team, and is ready to take ownership and help the store perform at its best.

Whats in it for You

• Extended health benefits package
• RRSP matching program
• Real opportunities to grow and advance within the company
• Ongoing learning and development opportunities
• Employee discount on retail products after the first three months
• Employee and Family Assistance Program to support your well-being and that of your family
• A team culture built on three core values: Customers First, Inspired People, and Community Connection

About the Role

As a Retail Supervisor, youll be a key part of our store leadership team 0b youll be a key part of our store leadership team the sentence was intended this should be kept clean. Youll be visible on the floor, involved with your team, and trusted with the responsibility of opening and closing the store.

This role is a step up from associate level youll lead and develop a team, manage department performance, make recommendations to the Store Manager, and handle the day-to-day decisions that keep things running smoothly. It suits someone who is confident leading others, thrives in a fast-paced retail environment, and is ready to grow their career in store management.

What Youll Be Doing

• Leading your team to build strong relationships with customers and deliver exceptional service every shift
• Managing associate performance through development, coaching, recognition, and ongoing feedback
• Monitoring daily team activities and providing guidance whenever needed
• Ensuring department staffing levels meet business needs following up on call-ins and finding replacements as required
• Assisting with employee recruitment, orientation, promotion, retention, and termination activities

Department & Store Operations

• Maintaining your assigned department to a high standard strong merchandising, product knowledge, and a 100% in-stock position
• Making recommendations to the Store Manager on inventory, overhead organization, and cross-merchandising opportunities to drive sales
• Reviewing reports on sales, open orders, transfers, and open purchase orders
• Communicating store sales, events, and promotional activities to your team
• Completing regular store walks to identify service or security gaps and address operational needs
• Maintaining and initiating the Grand-Open Readiness Checklist
• Opening and closing the store responsibly, including the security of keys and alarm codes entrusted to you

Customer Experience & Compliance

• Investigating, resolving, and escalating customer issues as appropriate youre empowered to make it right
• ensuring compliance with WorkSafeBC and Asset Protection Standards protocols are clearly communicated and consistently followed by your team

What Were Looking For

Heres what will set you up for success in this role:

• Minimum 2 years of retail sales associate experience
• 1-2 years of supervisory or team leadership experience
• A natural people leader you motivate, develop, and hold your team accountable with confidence and care
• Strong customer service skills and a genuine commitment to delivering an exceptional experience
• Excellent organizational skills and attention to detail you can think on your feet and escalate when needed
• High level of integrity, responsibility, and confidentiality in all aspects of store operations
• Availability to work a flexible schedule including days, evenings, and weekends
• Proficiency with retail systems and reporting tools is an asset

If this sounds like you, wed love to hear from you. Apply today and come be part of a team thats proud of where they work and who they serve.