Full-Time Security Guard- Sherwood Park Mall

Paladin Security; Sherwood Park; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

DailyPay

Great Place To Work Certified 2026

Job summary

Paladin Security in Sherwood Park, AB is seeking a Full-Time Security Guard. The role involves patrolling, de-escalation, incident reporting, and emergency response to protect clients and the public. Must be able to walk long distances and staircases as part of daily duties.

Candidates should have strong communication and customer service skills, with the ability to act decisively in emergencies. This on-site position may involve shift work and varied hours.

Qualifications

• Excellent written and verbal communication
• Strong customer service focus
• Good observational abilities
• Ability to make quick decisions in emergencies and stay composed

Responsibilities

• Provide exceptional customer service and maintain relationships with clients and patrons
• Conduct proactive patrols to ensure safety and address policy breaches
• Attend and investigate alarms and emergencies promptly
• De-escalate crises and liaise with emergency personnel
• Exercise crowd control and evict trespassers
• Write clear incident and daily reports
• Provide first aid and medical response when required
• Use two-way radios and computer applications to communicate site activities
• Handle Lost & Found inquiries

Skills

Communication skills

Customer service

Observational skills

Decision making under pressure

Stamina

First aid

Job description

Overview

Fulltime Security Guard

Sherwood Park AB

Job Description

• Provide exceptional customer service and assistance and sustain effective relationships with clients and patrons
• Conduct proactive patrols to ensure safety and address policy breaches, and note any concerns
• Attend and investigate security alarms and emergencies in a timely and professional manner
• De-escalate crisis situations, provide support, and liaise with emergency personnel, including police, fire and paramedic resources
• Exercise crowd control and evict trespassers
• Write clear and detailed reports including incident, emergency, liability, and day to day reports
• Provide first aid and medical response when required to any person(s)
• Utilize two-way radios and computer applications to communicate site activities
• Handle Lost & Found items and inquires

Job Requirements

• Excellent communication skills, both written and verbal
• Excellent customer service skills
• Strong observational skills
• Ability to make immediate decisions while maintaining composure in emergency response situations with minimal supervision
• Ability to walk 18/20km and stairs
• Authorized to legally work in Canada

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 - Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paladin Security: Great Place To Work Certified™ 2026 - Making the World a Safer and Friendlier Place because we CARE!

Paladin Security now offers DailyPay which allows employees to receive their pay any time before payday and easily track how much they're making. This allows employees to take out their pay off cycle if they wish and is just deducted off their normal pay cheque

This job reports to the Client Service Manager

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Number of Openings for this position: 4