Full-Time Retail Supervisor

Fjällräven North America; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Retail Supervisor, where your passion for the outdoors and sustainability will shine. In this full-time role, you'll partner with the Store Manager to enhance store performance, oversee daily operations, and foster a positive team culture. You'll lead by example, ensuring exceptional customer service while promoting sustainability initiatives. This is an exciting opportunity to contribute to a mission-driven brand that values knowledge sharing and environmental stewardship. If you thrive in a dynamic environment and are eager to make a difference, this role is perfect for you.

Benefits

401(k) with employer match

Paid Time Off

Medical, dental, vision insurance

Product discounts

Access to outdoor events

Sustainability focus

Qualifications

• Prior experience in customer service and a leadership role.
• Proven ability to lead by example and motivate others.

Responsibilities

• Lead by example to drive performance and exceed sales goals.
• Deliver exceptional customer service and maintain store standards.

Skills

Customer Service

Leadership

Communication Skills

Passion for Outdoors

Job description

Location: Victoria, BC

Compensation: $18.00-$21.75

Full-Time Position

What We Offer

Click here to learn more about Fjällräven benefits like:

• 401(k) with employer match
• Paid Time Off
• Full-time Staff:Medical, dental, vision, critical illness, and accident insurance
• Product discounts and access to our outdoor events
• Sustainability focus

About the Role

As a Retail Supervisor, you’ll partner with the Store Manager to drive store performance and maintain an organized, efficient operation. You’ll take charge as a keyholder, overseeing daily tasks, managing inventory, and ensuring compliance with company policies. You’ll help cultivate a positive team culture by supporting the training and development of staff, all while fostering a welcoming, knowledgeable environment for our guests.

What You Will Do

• Lead by example to drive performance and exceed sales goals
• Serve as a keyholder, assisting with opening/closing procedures and store operations
• Support store staff development, training, and team-building
• Deliver exceptional customer service, helping guests connect with the right products
• Maintain high store standards in merchandising, stock levels, and cleanliness
• Promote sustainability initiatives and educate guests on Fjällräven's sustainability practices

Requirements for the Role

• Prior experience in customer service and a leadership role
• Proven ability to lead by example and motivate others to achieve goals
• Strong verbal and written communication skills
• Passion for outdoors and sustainability

About Us

Fjällräven is a global outdoor brand committed to sustainability and connecting people to nature. We’re more than just a store; we’re a team of passionate outdoor enthusiasts dedicated to sharing knowledge, providing excellent service, and leading by example. Join us to make a difference while contributing to a mission-driven brand that cares about people and the planet.

How to Apply
Submit your brief online application today to be considered for this role. We look forward to learning more about you!

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.