Full-Time Member Services Representative

Colonial Group; St. Catharines; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness reimbursement

Green Living Reimbursement Program

Community involvement program

Job summary

CAA Niagara is seeking a Member Services Representative in Niagara Region, ON. You will be the face of the organization, delivering exceptional service and guiding members through membership, insurance, and travel programs.

The role is fast-paced, with versatile responsibilities across in-person and phone interactions, requiring adaptability and a proactive approach to value for every member.

Qualifications

• Passionate about providing exceptional customer service.
• Proficient with Microsoft Office and other digital tools.
• Excellent communication, multitasking, and attention to detail.
• Outgoing, dependable, flexible, and eager to learn.
• Thrives in a busy, fast-changing work environment.
• Availability to work flexible hours, including days, evenings, and weekends.

Responsibilities

• Represent CAA Niagara with professionalism and pride as a brand ambassador.
• Deliver exceptional customer service in person and over the phone, building trust and loyalty with members.
• Assist members with a variety of services, including membership, insurance, travel programs, and savings initiatives.
• Flexibly move between tasks, roles, and locations based on daily operational needs.
• Provide accurate, helpful, and timely information to ensure every member leaves with value.

Skills

Exceptional customer service

Strong communication

Multitasking

Attention to detail

Outgoing and dependable

Eager to learn

Education

Secondary School Diploma preferred

Tools

Microsoft Office

Job description

Location:Niagara Region, ON
Status: Full-Time Permanent, On-Site

This posting is to fill an existing vacancy.

About the Role

This isn’t your typical desk job. As a Member Services Representative (MSR), you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone.

This is a multi-faceted, fast-paced position where no two days look the same. You’ll wear many hats — from sales advisor and customer support specialist to travel insurance consultant — all while staying on the move and adapting to meet the needs of the day. Your ability to connect, adapt, and create exceptional experiences is what makes you a standout.

The hourly wage for this role is $19.74.

Key Responsibilities

• Represent CAA Niagara with professionalism and pride as a brand ambassador.
• Deliver exceptional customer service in person and over the phone, building trust and loyalty with members.
• Assist members with a variety of services, including membership, insurance, travel programs, and savings initiatives.
• Flexibly move between tasks, roles, and locations based on daily operational needs.
• Provide accurate, helpful, and timely information to ensure every member leaves with value.

Qualifications & Skills

• Passionate about providing exceptional customer service
• Tech-savvy, with proficiency in Microsoft applications and other digital tools
• Excellent communication skills, strong multitasking abilities, and attention to detail
• Outgoing, dependable, flexible, and eager to learn
• Able to thrive in a busy, fast-changing work environment
• Availability to work flexible hours, including days, evenings, and weekends

Education & Experience

• Secondary School Diploma preferred
• Experience in customer service, sales, or related roles
• Previous experience in a multi-tasking or fast-paced environment considered an asset

Working Conditions

• Standard office environment with frequent computer use and digital systems
• Occasional work outside regular business hours may be required to meet operational or business needs

What’s In It For You

• Growth, training, and development opportunities
• Wellness and Green Living Reimbursement Program
• Participation in the Give Where You Live community program

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team:

1. Pre-screening call
2. In-person interview
3. Background check
4. Offer

CAA Niagara does not currently use artificial intelligence in the screening or selection of applicants.