Full-time Manager, Registration and Records

Algonquin College; Ottawa; Hybrid; CAD 100,000 - 125,000; Full time

Benefits offered by this job

Hybrid work eligibility

Job summary

Algonquin College is seeking a Manager, Registration and Records in Ottawa to oversee registration for all post-secondary students across delivery modes. You will ensure the integrity of student records and graduations, lead the enrolment team, and manage processes for pre-registration, registration, and post-registration activities using current technology.

You will report to the Associate Registrar, Enrolment Management Services, collaborating with Academic Chairs and Coordinators to ensure

Qualifications

• Minimum three (3) year Diploma/Degree in Education, Business Administration, Public Administration or related field; equivalent experience considered.
• Minimum of seven (7) years related work experience with five (5) years in progressive responsibility including coordination/management.
• Experience with Continuous Improvement; Lean knowledge is an asset.
• Leadership experience with collaborative, team-centered environment.
• Excellent knowledge of the Canadian postsecondary system.
• Experience with private partnerships is an asset.
• Excellent written and verbal communication; ability to work with diverse stakeholders.
• Experience managing staff and building teams; strong judgment and discretion.

Responsibilities

• Oversee registration of all post-secondary students across delivery modes including AC Online.
• Ensure integrity of registration and accuracy of student records and graduate declarations.
• Plan, deliver, and improve processes and use current technology for Registrar's Office services.
• Support pre-, during, and post-registration periods; guide and assist staff and students.
• Manage budgets and sponsorships; handle refunds and account activities.
• Provide communications to students regarding fees and due dates.
• Lead enrolment team operations and participate in leadership discussions.
• Ensure accurate printing/distribution of credentials and graduation reviews.

Skills

Leadership

Communication

Organization

Collaboration

Discretion

Self-starter

Problem solving

Education

Diploma/Degree in Education, Business Administration, Public Administration or related field

Tools

Salesforce

Lean principles (asset)

Job description

Department:

Enrolment Management Services

Position Type:

Full-Time Administrative

Salary Range:

$100,363.00-$125,454.00-Annual

Scheduled Weekly Hours:

36.25

Anticipated Start Date:

October 19, 2026

Length of Contract:

n/a

Posting Information

This job posting is now accepting applications from all qualified individuals.

Posting Closing Date:

September 30, 2026

Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

The Manager, Registration and Records, is responsible for overseeing the registration of all post-secondary students including full-time and part-time students, English for Academic Purposes (EAP) students, off-shore campus, private partnership, employee registration and other off-audit registration and student record activity. This includes registration for all delivery modes, i.e.: AC Online. Registration is the contractual outcome of the enrolment process whereby the registrant is confirmed in course(s) of study for the purposes of course or program completion leading to College Credential; the Manager is accountable the integrity of the process and the protection of student records. The incumbent is also accountable for the planning, delivery and ongoing review and improvement of processes related to these activities, ensuring that services are relevant to the needs of the students and the College and that they are delivered via the most current technology available to the College.

Reporting to the Associate Registrar, Enrolment Management Services, the Manager, Registration and Records works to ensure activity is aligned with strategic goals and the registration and records processes are optimized. The incumbent works closely with Academic Chairs and Coordinators to ensure accurate and proper registration, to ensure maintenance of accurate student records, and the validation and declaration of graduates. The manager is responsible for overseeing the graduation review for all post-secondary students in both full-time programs and part-time programs including the accurate printing and distribution of all college credentials and is responsible for ensuring final grades for students are accurate and recorded.

The Manager, Registration and Records provides support, guidance, problem-solving, analysis and assistance during the pre-registration, registration and post-registration periods, ensuring that all students are registered accurately and efficiently. The incumbent staffs, manages and facilitates the efficient operation of registration and student records services for all academic activity. In addition, the incumbent executes the refund exception, retroactive accommodation policy and process and ensures that student accounts are accurate for all registrations including managing sponsorships and contract activity. The incumbent is also responsible for student communications related to fees and payment due dates.

The incumbent has budget accountability and develops and works with the team in order to ensure the smooth delivery of the Registrar’s Office services. The Manager is a member of the Registrar’s Office leadership team and oversees the day-to-day operations and supervision of an enrolment team that provides high quality, professional and learner driven service.

Required Qualifications:

• Mimimum three (3) Year Diploma/Degree in Education, Business Administration, Public Administration or a related field. Equivalent combination of relevant education and work experience may be accepted in place of formal education.
• Minimum of seven (7) years of related work experience with five (5) years of progressive responsibility including coordination or management experience;
• Experience with Continuous Improvement; knowledge of Lean principles and practices / process analysis and redesign is an asset;
• Leadership experience with proven success in fostering a collaborative, team-centered environment;
• Excellent knowledge of the Canadian postsecondary system;
• Experience with private partnerships is an asset;
• Experience dealing with a diverse population of post-secondary students;
• Experience using Salesforce is an asset;
• Experience working in post-secondary educational environment;
• Excellent written and verbal communication skills and proven ability to communicate effectively with diverse internal and external stakeholders;
• Excellent organizational skills, including the ability to establish priorities and meet deadlines with minimal supervision;
• Experience managing staff; demonstrated success in building and establishing teams. Effectively leading a work team with sound decision-making, and people development skills;
• Demonstrated ability to work collaboratively, to exercise discretion and good judgment in dealing with confidential and/or controversial matters;
• Demonstrated ability to think innovatively and creatively in planning and developing a fresh approach to existing activities;
• Self-starter with the ability to take a leadership role in assigned projects.

This position is eligible for hybrid work in conjunction with the College’s Flexible Work Arrangement https://www.algonquincollege.com/policies/hr26/ (subject to change).

*Position is paid at Payband 11

*Vacancy is for P02176

Why Join Algonquin College?

• Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers

• Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development. Availability depends on role and employment status

• Company Culture : Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024

• Inclusion, Diversity, Equity, and Accessibility (IDEA): We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity Truth and Reconciliation

• Flexible Work Arrangement Policy. Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ subject to change.

How We Use AI in Hiring:

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility:

Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at [e-mail]. While we thank all those who apply, only those to be interviewed will be contacted.