Full-Time l Front Office Supervisor l Aloft Vaughan Mills

Silver Hotel Group; Vaughan; On-site; CAD 52,000 - 64,000; Full time

Benefits offered by this job

Annual Scholarship Opportunities

Annual Wellness Credit

Donation Matching Program

Volunteer Hour Rewards

Team Member Referral Program

Leadership Development across our pool

Team Building Events

Culture of Recognition

Hotel Stay Discounts

Job summary

Aloft Vaughan Mills, part of Silver Hotel Group, seeks a Front Office Supervisor to lead the day-to-day Guest Services operations and ensure a seamless guest experience across shifts.

Join a family-owned Canadian company that values respect, energy, and fun, with opportunities for growth, wellness benefits, and hotel stay discounts across our portfolio.

Qualifications

• Exceptional customer service skills.
• Excellent written and verbal communication skills are essential.
• ONQ experience is an asset.
• Friendly, energetic, enthusiastic, and self-motivated.
• Available to work evenings and overnights including weekends and holidays.
• Must be legally authorized to work in Canada.

Responsibilities

• Lead the day-to-day operation of Guest Services in the absence of the Front Office Manager.
• Serve as a role model for service excellence and ensure Guest Services standards are consistently maintained.
• Supervise guest registration and checkout, including payment processing, while providing support to the team.
• Address and resolve guest concerns promptly and professionally, ensuring a high level of guest satisfaction.
• Support the leadership and development of the Guest Services team through training, coaching, scheduling, performance management, and hiring.
• Promote a safe and compliant workplace by following health and safety procedures, reporting incidents and hazards.

Skills

Exceptional customer service

Clear written and verbal communication

Friendly, energetic, self-motivated

Evenings/overnights/work during busy/含

Job description

Step inside. Let’s turn it up.

Aloft Vaughan Mills isn’t just a hotel, it’s a connection hub with modern design and anything-but-ordinary energy. We’re all about upbeat vibes, local flavor, and spaces that invite guests to sip, connect, explore. From coffee to cocktails, furry friends to foodie finds, we keep things fresh and social.

We’re looking for a Front Office Supervisor to join our team! This role is responsible for supervising the day-to-day activities of the Food and Beverage team to ensure the efficient and smooth operation of the department, resulting in a seamless experience for guests.

What’s Next For You

• Work with a reputable brand and become part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• Work with a team who bring great energy to all they do and keep things comfortable
• Meet guests from around the world in a fast-paced, forward-thinking space
• Annual Scholarship Opportunities (for you and your kids)
• Annual Wellness Credit
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development across our portfolio of properties
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

Your Role

• Lead the day-to-day operation of Guest Services in the absence of the Front Office Manager, ensuring a smooth and efficient guest experience.
• Serve as a role model for service excellence and ensure Guest Services standards are consistently maintained.
• Supervise guest registration and check-out, including payment processing, while providing support to the team during busy periods.
• Address and resolve guest concerns promptly and professionally, ensuring a high level of guest satisfaction.
• Support the leadership and development of the Guest Services team through training, coaching, scheduling, performance management, and hiring.
• Promote a safe and compliant workplace by following health and safety procedures, reporting incidents and hazards, and supporting the property’s emergency and fire safety programs.

What You Bring

• Exceptional customer service skills
• Excellent written and verbal communication skills are essential
• ONQ experience is an asset.
• Must be friendly, energetic, enthusiastic, and self-motivated
• Available to work evenings and overnights including weekends and holidays;
• Must be legally authorized to work in Canada.

This posting is for an existing vacancy.

What Sets You Apart

• Live the corporate culture, personifying it in daily interactions with both guests and team members
• Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels
• Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute
• Live the Aloft spirit, bringing modern design, expressive style, and local know-how into every guest and team interaction
• Be a connector who’s inclusive, inspiring, and comfortable engaging with everyone from teammates to guests to community partners

What’s Your Next Move?

If you’re ready to step inside a space that’s upbeat and vibrant, and help others do the same, join us!

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.