Full Time Hardware Supervisor - Yorkton Agro

Legacy Co-operative Association Ltd.; Yorkton; On-site; CAD 42,000 - 58,000; Full time

Job summary

Legacy Co-operative Association Ltd. is seeking a Full Time Supervisor for the Yorkton Agro Centre. You will lead staff, oversee daily operations, ensure safety standards, and deliver excellent customer service.

You will train and coach team members, manage merchandising, and collaborate with the Store Manager to maintain strong community relations in Yorkton and surrounding areas.

Qualifications

• Must have Grade 12 education.
• Retail experience in customer service and merchandising is required.
• WHMIS, TDG, OHC 1 & 2, Safety supervision training or willingness to obtain.
• Strong communication, attention to detail and teamwork are essential.
• Ability to work with minimal supervision and adapt to shifts including weekends.

Responsibilities

• Supervise and delegate staff workflows while enforcing safety and policies.
• Monitor and review team performance per Performance Management process.
• Onboard and train new staff with ongoing coaching.
• Lead customer service and upsell while staying knowledgeable about merchandise.
• Assist with interviews and resolve escalated customer concerns.
• Manage inventory, stocking, ordering, POS operation, and displays.
• Process merchandise claims for returns or warranty issues.

Skills

Leadership

Customer service

Communication

Merchandising

Team supervision

Attention to detail

Problem solving

Confidentiality

Education

Grade 12

Tools

POS system

Job description

Full Time
Yorkton Agro Centre

What you will do:

• Supervising and delegating employee’s workflow and duties while ensuring all staff are following safety standards as well as Legacy Co-op's policies and procedures.
• Completing reviews on Team Members - plan, monitor and review Team Member performance as it relates to the Performance Management process.
• Onboarding and training new staff along with providing ongoing and frequent communication and coaching
• Demonstrating leadership in the operation of customer service, upselling, cross – promoting by being knowledgeable and up to date about merchandise.
• Assisting with candidate interviews and resolving escalated customer complaints as needed.
• Managing efficiently general Agro centre duties as required - stocking, receiving, ordering, opening, closing, operate POS system, displaying merchandise, inventory management and file maintenance.
• Performing merchandise claims efficiently for returned, damaged or product warranty issues.

Who you are:

• Grade 12 certificate
• Valid Class 5 Driver’s licence and maintain it throughout the employment
• Must have Retail experience in the areas of customer service and merchandising
• Knowledge of Agro/Hardware operations and willing to expand their knowledge in this area would be an asset
• 1-year supervisory experience would be an asset
• WHMIS, TDG, OHC 1 & 2, Supervision & Safety, Power Mobile Equipment Training, Propane, Pesticide Dispenser Licence or willing to take
• Must have excellent communication, collaborating/building relationships and customer service skills, Effective attention to detail and a high degree of accuracy
• Can work with minimum supervision in the general day -to- day duties and discuss and builds consensus with the Manager on complex situations in the centre
• Willing and able to work all shifts scheduled including days, evenings, holidays and weekends
• Maintain good physical condition, physically able to do heavy lifting of 50 lbs, climb ladders and kneel
• Able to maintain confidentiality and deal with people sensitively, tactfully, diplomatically, and professionally at all times
• You’re honest and trustworthy, are results-oriented and strive to be the best in what you do

Reports to: Sam Hall, Store Manager