Full Time Hardware Supervisor - Yorkton Agro

Legacy Co-operative Association LTD; Yorkton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Legacy Co-operative Association LTD is seeking a Hardware Supervisor for the Yorkton Agro Centre. This full-time position focuses on delivering legendary service, supervising staff, and managing daily retail operations.

You will onboard and train staff, lead customer service efforts, and oversee stocking, POS operations, and inventory. Strong communication and leadership skills are essential to drive sales and customer satisfaction.

Qualifications

• Grade 12 certificate or equivalent.
• Valid Class 5 Driver’s licence.
• Retail experience in customer service and merchandising.
• Knowledge of Agro/Hardware operations a plus.
• 1 year supervisory experience preferred.
• WHMIS, TDG, OHC 1 & 2, Supervision & Safety, Power Mobile Equipment Training, Propane, Pesticide Dispenser Licence or willing to take.
• Excellent communication, relationship building and attention to detail.

Responsibilities

• Supervise and delegate staff while ensuring safety standards and company policies.
• Conduct Performance Management reviews for Team Members.
• Onboard and train new staff; provide ongoing communication and coaching.
• Lead customer service, upsell, and cross-promote by maintaining product knowledge.
• Assist with candidate interviews and resolve escalated customer complaints.
• Oversee Agro centre duties: stocking, receiving, ordering, opening/closing, POS operation, merchandising, inventory, file maintenance.
• Process merchandise claims for returns, damaged items, or warranties.

Skills

Customer service

Merchandising

Leadership

Team supervision

Training

Communication

Education

Grade 12

Tools

POS system

Job description

Job Description

Hardware Supervisor

Full Time

Yorkton Agro Centre

What you will do: You will be responsible for delivering legendary service to make all guests of our Co-op feel “at home here” through:

• Supervising and delegating employee’s workflow and duties while ensuring all staff are following safety standards as well as Legacy Co-op's policies and procedures.
• Completing reviews on Team Members - plan, monitor and review Team Member performance as it relates to the Performance Management process.
• Onboarding and training new staff along with providing ongoing and frequent communication and coaching
• Demonstrating leadership in the operation of customer service, upselling, cross – promoting by being knowledgeable and up to date about merchandise.
• Assisting with candidate interviews and resolving escalated customer complaints as needed.
• Managing efficiently general Agro centre duties as required - stocking, receiving, ordering, opening, closing, operate POS system, displaying merchandise, inventory management and file maintenance.
• Performing merchandise claims efficiently for returned, damaged or product warranty issues.
  
  

Who you are: You are interested in a career in customer service and:

• Grade 12 certificate
• Valid Class 5 Driver’s licence and maintain it throughout the employment
• Must have Retail experience in the areas of customer service and merchandising
• Knowledge of Agro/Hardware operations and willing to expand their knowledge in this area would be an asset
• 1-year supervisory experience would be an asset
• WHMIS, TDG, OHC 1 & 2, Supervision & Safety, Power Mobile Equipment Training, Propane, Pesticide Dispenser Licence or willing to take
• Must have excellent communication, collaborating/building relationships and customer service skills, Effective attention to detail and a high degree of accuracy
• Can work with minimum supervision in the general day -to- day duties and discuss and builds consensus with the Manager on complex situations in the centre
• Willing and able to work all shifts scheduled including days, evenings, holidays and weekends
• Maintain good physical condition, physically able to do heavy lifting of 50 lbs, climb ladders and kneel
• Able to maintain confidentiality and deal with people sensitively, tactfully, diplomatically, and professionally at all times
• You’re honest and trustworthy, are results-oriented and strive to be the best in what you do
  
  

Reports to: Sam Hall, Store Manager

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted

If you require assistance with your application, please contact Human Resources @ 306-783-0489.