Full Time Guest Services Agent

Ontario Trillium Foundation; Whistler; On-site; CAD 36,000 - 52,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Guest Service Agent to greet guests on arrival, assist with check-in and check-out, and handle payments and reservations at the front desk.

You will coordinate with housekeeping, provide local information, and resolve guest concerns while delivering courteous, professional service throughout each stay.

Responsibilities

• Greeting guests on arrival.
• Undertaking front desk service duties.
• Administering check-in and check-outs.
• Assigning rooms and issuing keys.
• Delivering mail and messages.
• Processing guest payments and managing bills.
• Coordinating with housekeeping.
• Acting as a central source of information for guests during their stay.
• Resolving problems and dealing with conflict or tension with disappointed guests.
• Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.
• Making Hotel Reservations
• Cashier

Job description

Guest Service Agentscommunicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information.

Tasks and duties

• Greeting guests on arrival.
• Undertaking front desk service duties.
• Administering check-in and check-outs.
• Assigning rooms and issuing keys.
• Delivering mail and messages.
• Processing guest payments and managing bills.
• Coordinating with housekeeping.
• Acting as a central source of information for guests during their stay.
• Resolving problems and dealing with conflict or tension with disappointed guests.
• Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.
• Making Hotel Reservations
• Cashier