Full Time Front Office Associate

Leon's Furniture Limited; Kelowna; On-site; CAD 32,000 - 48,000; Full time

Benefits offered by this job

Employee Discounts

Profit Sharing

Training & Education

Job summary

Leon’s Furniture Limited is seeking a Full Time Front Office Associate to deliver excellent customer service in person and over the phone. The role involves processing sales, payments, and financial documents, as well as supporting administrative duties and training new staff.

The position emphasizes a positive attitude, strong communication, and the ability to work calmly under pressure in a busy retail environment.

Qualifications

• Clear, concise written and verbal communication.
• Strong customer service orientation with a friendly demeanor.
• Excellent organizational skills and attention to detail.
• Ability to work collaboratively with colleagues and cross-functionally.

Responsibilities

• Handle sales processing and payments for customers.
• Check emails/voicemails and follow up with customers.
• Process financing applications and coordinate deliveries/pickups.
• Train new front office associates as needed.
• Balance cash drawer and prepare daily reports.
• Post finance plans and ensure orders are paid in full.

Skills

Communication skills

Customer service

Organizational skills

Teamwork

Calm under pressure

Positive attitude

Tools

POS System

Job description

Overview

Leon’s is currently looking for a Full Time Front Office Associate to provide excellent service to customers via phone and in person, to accurately process sales and customer requests, to ensure accuracy and security of customer orders and payments, and to assist with administrative duties.

About Us:

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

• Process sales and payments for customers, as well as other customer requests
• Check emails and voicemails, follow up with customers
• Process financing applications and follow up with Visa D and Easy Finance
• Confirm deliveries
• Call customers to set up deliveries and pick ups
• Train new Office associates
• Approve and balance cash drawer for approval by Home Office in GERS
• File daily reports and documents
• Print and distribute reports from previous business day
• Generate and finalize pick tickets
• Complete end-of-day procedures – phones to night service, turn off lights & monitors, ensure area is tidy
• Record and file applications & promissory notes
• Process A-Z finalized and voids
• Update sales orders comments for reprints
• Post finance plans, contact numbers around the office and sales floor
• Ensure that orders to be delivered are paid in full
• Performing various other duties, as assigned

Requirements:

• Ability to communicate clearly, both written and orally
• Fun, friendly, confident personality
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• Ability to stay calm under pressure
• And most importantly, a POSITIVE ATTITUDE!

We offer:

• Comprehensive Employee Benefit Package after 3 months
• Profit Sharing
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques.

Additional Information:

• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, can email their accommodation requests to [e-mail].